Office Assistant - Family Medicine - Carle Place

Office Assistant - Family Medicine - Carle Place Position Summary: We have an exciting opportunity to join our team as an Office Assistant for Family Medicine in Carle Place. In this role, the successful candidate will be responsible for providing basic front‑desk support for clinical intake operations and may handle pre‑authorizations and certifications, except for surgical procedures. Job Responsibilities: Perform other duties as assigned. Provide reception assistance, greet patients, answer calls, and direct inquiries appropriately; screen telephone callers professionally; schedule routine appointments and follow‑ups for visits and procedures that do not require pre‑authorization; refer pre‑authorization inquiries to appropriate staff; collect and complete patient documents; assist patients in enrolling in Patient Secure if needed; confirm patient appointments daily; maintain scheduling system to prevent gaps. Assist patient check‑in and check‑out: gather demographic information, verify insurance eligibility electronically, take patient pictures, ask patients to use Patient Secure; verify demographic info on subsequent visits; obtain and have patients sign HIPAA, MSPQ, ABN, etc.; follow up on missing data; refer to senior staff if needed. Collect co‑pays and other balances owed; scan insurance cards and lab requisitions; monitor intake queue for timely completion. Handle pre‑authorizations and certifications (excluding surgical procedures); ensure appropriate procedure and diagnosis coding; verify accuracy with physicians as needed. Assist patients with insurance coverage questions; refer patients needing financial counseling to the business office contact. Maintain professional relationships with physicians, nurses, office and clinical staff; type routine materials accurately. Answer patient questions and refer them to senior staff; maintain confidentiality. File and organize documents; sort, distribute, and log paperwork; secure signatures; forward documents as per procedures; maintain supplies and cleanliness; notify supervisor of shortages. Assist, guide, and train staff on intake duties. Minimum Qualifications: High School diploma or equivalent; excellent organizational, interpersonal, verbal, and written communication skills; strong customer service orientation; ability to multitask efficiently and work collaboratively; knowledge of Microsoft Office, database, and internet applications; light, accurate keyboarding skills. Preferred Qualifications: Minimum 6 months physician practice office experience; knowledge of medical terminology; familiarity with EPIC Ambulatory. Equal Opportunity Statement: NYU Langone Hospital—Long Island is an equal opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Salary Transparency: NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for this role is $56,873.24 - $56,873.25 annually. Actual salaries depend on experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits. #J-18808-Ljbffr NYU Langone Health