Operating Partner - | Whataburger (Balch Springs, TX)

Whataburger of Mesquite, Inc. – General Manager

The General Manager is an Operating Partner responsible for developing a strong staff to satisfy the sales, production, service, and supervisory needs of the unit. Ensures recruiting, budgeting, marketing and sales goals are obtained throughout the assigned unit. Utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. Makes decisions regarding the recruitment, development and performance of staff. Demonstrates a willingness to listen to team members and address problems. Ensures a clean, safe, and energy efficient operation during each shift. Ensures the store is always, in the customer's eye, "ready for business."

To continue the path for career success at Whataburger, the General Manager will participate in the skills development program and will be required to achieve certifications associated with the position.

Responsibilities

Leadership and Communication

• Protects and promotes the Whataburger Brand at all times.
• Consistently completes Orange Guidebook (OGB) and NSF checklist.
• Conducts and attends meetings as required.
• Schedules and conducts LTO training sessions.
• Attends Quarterly Business Meeting.
• Attends GM meetings as necessary.
• Reports critical or unplanned situations, which require immediate action and exceeds budget ranges, to the Area Manager.
• Communicates needs, deviations, exceptions and other pertinent operating data to Area Manager.
• Communicates any maintenance needs of revenue producing equipment immediately.
• Ensures compliance of Family Member Guidelines.
• Prepares and presents ideas and recommendations to peers and upper management as assigned.
• Prepares standard and special reports for upper management as assigned.
• Communicates direction clearly and follows up to ensure specific actions are carried out as intended.

People

• Demonstrates Whataburger's Family Value Proposition "Pride, Care, and Love."
• Ensures responsible sourcing, interview, selecting, and placing of candidates.
• Actively utilizes tools for recruiting and talent selection. Pre-screens and interviews potential job candidates, performs reference checks consistently on all Manager, Team Leader, and Team Member candidates.
• Conducts New Hire Orientation as needed and schedules new hire training shifts.
• Identifies and trains Team Members for future Team Leader and Manager roles.
• Ensures the training of the staff and maintains a program to satisfy the restaurant's staff development plan.
• Conducts and reviews training certifications.
• Conducts performance reviews when necessary and works with employees to correct deficiencies. When necessary, administers disciplinary action, up to and including termination.
• Conducts and processes merit increase reviews.
• Oversees effective scheduling based upon forecasted sales and hours necessary to accomplish the restaurant's goal of excellence for food quality and budget attainment.
• Recognizes and rewards top performers on a regular basis.
• Maintains professional relationships with Team Members, treats Team Members with fairness and sensitivity, avoiding any indication of favoritism.
• Communicates all harassment complaints and other complaints involving Whataburger policy violations to Area Manager, Senior Area Manager, Director of Operations and Director of Human Resources, as appropriate.
• Exemplifies leadership and stands out as a role model for others through daily interaction. Acts as a resource for other team members.
• Maintains an effective working relationship with management team.

Systems

• Ensures performance of administrative tasks:
• Makes payroll corrections.
• Review's payroll data prior to submission to ensure accuracy.
• Reviews the OGBs and addresses any issues.
• Review's pass-down communications.
• Communicates maintenance issues in a timely manner and follows up with resolutions.
• Ensures completion and accuracy of end of day paperwork.
• Completes food and supply orders for the unit.
• Conducts cash handling audits to ensure money handling compliance.
• Invoice posting
• Ensures accuracy of deposit preparation and roll change delivery. Ensures compliance of all deposit handling procedures.
• Ensures compliance of all cash handling procedures.
• Investigates cash and inventory losses and reports any discrepancies to the Area Manager.
• Conducts and reviews Quality and Food Safety Audits.
• Tracks performance per meal segment, by Dine-in and Drive-thru.
• Sets individual goals to increase sales through four walls marketing and incentive programs.
• Monitors quality of food production, customer service, and speed of service on all shifts.
• Greets customers and solicits general and specific feedback regarding product and service quality. Utilizes feedback to initiate immediate improvements in the shift.
• Ensures accurate inventories are conducted regularly and efficient ordering is maintained.
• Implements effective receiving procedures to ensure accuracy.
• Ensures all food production equipment is maintained and operating according to standards.
• Ensures each Manager provides a clean, safe, and energy efficient operation for Team Members and customers within the acceptable budget ranges allowed for their shift.
• Presents a clean, organized, quality eating environment to the public by maintaining excellent exterior/interior and staff appearance.
• Protects and promotes the Whataburger Brand at all times including proper and timely install of all POP and Marketing Department driven Brand advertising.
• Investigates and ensures accurate and timely reporting of all safety incidents.
• Works with and supports Area Manager on Public Relations programs.
• Ensures hiring process and orientation conducted in a timely manner.
• Complete end of period paperwork and reviews daily and weekly manager walks.
• Implements effective suggestive sales techniques to Managers and Team Leaders.
• Provides a safe environment for customers.
• Ensures all food cost control systems are in place to achieve lowest possible food cost (against theoretical/ideal food cost) as it relates to GOP plan and shift specifications for the unit.
• Ensures compliance with all State and Local health department required food handling certifications for entire staff.
• Assumes additional responsibilities as assigned.

Customer

• Establishes and maintains effective working relationships and partnerships across all business units, emphasizing restaurant operations functions within the company and its capacity to serve as a productive strategic partner.
• Develops and maintains external cooperative relationships with corporate business partners that enable and support performance strategies and organizational effectiveness.

Finance

• Demonstrates fiscal responsibility with all Company assets.
• Manages planned or necessary expense items as authorized by the Area Manager.
• Ensures Team Members, Team Leaders, and Managers follow accurate cash handling and security procedures.
• Achieves the sales plan and manages expense budgets to achieve the planned Gross Operating Profit (GOP).
• Achieves the sales plan and budgeted GOP in line with Period and Quarterly projections.
• Is accountable for meeting GOP budget items.

Physical Requirements

• Must be able to lift up to 50 lbs.
• Must have the ability to stand during entire shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.
• Ability to read (Orders on tickets, Menu Board, receipts, etc.)
• Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.
• Frequent washing of hands.

Key Performance Indicators

• Consistently improves FMSAT engagement scores.
• Achieves budgeted sales and transaction growth through consistent execution of OSAT goals and specifically TTRO goals.
• Utilize budgeted labor within goals set for both maximum and minimum allowed.
• Ensures unit is stocked with needed food and paper supplies for each daypart while meeting budgeted amounts for week and period time frames.
• Achieve budgeted OSAT/SMG survey amounts and percentages, and Consumer Impression mystery shop scores.
• Achieve exemplary OEW, NSF, Local Health Inspection scores.