Head of Growth Execution & Governance

Head Of Growth Execution & Governance

Eightfold AI is the industry's first Talent Intelligence Platform that transforms how you hire, retain, and grow a diverse workforce.

The Opportunity This is the operating governance role for the Growth organization. You will own the rhythms, governance, and high-touch customer programs that make Growth feel like a single, predictable machine — from OKR cadence to strategic account governance to the customer-facing events (CAB, Cultivate, reference programs) that define how Eightfold shows up for its most important customers. You will report directly to the Chief Growth Officer and work shoulder-to-shoulder with the leaders of every Growth pillar.

Build and run the operating system of the Growth organization. Own the rhythm, the governance, and the customer-facing programs that make Growth predictable, accountable, and world-class.

Growth Operations / OKRs — the cadence, dashboards, and operating rhythm of the Growth Org

Strategic Account Governance — the executive sponsorship, escalation, and account review system for our most important customers in partnership with cross-functional teams

Customer Cadence — CAB, Cultivate, reference programs, and the executive-customer programs that build the Eightfold customer community

Build and Run the Growth Org's Operating Cadence — weekly business reviews, monthly business reviews, quarterly business reviews, annual planning

Own the OKR system across the Growth Org — setting, tracking, mid-quarter health checks, and end-of-quarter reviews

Build the dashboards and reporting that give the CGO and Growth leadership real-time visibility into the state of the business

Drive accountability and follow-through on commitments — if it was promised, it gets tracked, and it gets reported

Own Strategic Account Governance

Build and run the governance system for Eightfold's most strategic customer accounts — executive sponsorship assignments, escalation paths, and structured account review cadences

Be the single owner of how Eightfold leadership engages with its most important customers — the rhythm, the rigor, and the follow-through

Build the early-warning and rapid-response systems that catch strategic account issues before they become escalations

Partner with the Customer Value, Adoption, and Growth pillars to make sure governance decisions translate into action inside the accounts

Own Customer Cadence and Executive Programs

Own the customer cadence calendar for the Growth Org — Customer Advisory Board, Cultivate, executive briefings, reference programs, and the moments that define the Eightfold customer community

Build and scale the Customer Advisory Board into a strategic input mechanism for product, GTM, and category strategy

Run Cultivate as the flagship customer experience — partner with Marketing on the program and own the customer governance and curation side

Build the reference program into a true revenue lever — a curated, well-managed asset that supports both new-business Sales and Customer Growth expansion motions

Own the customer engagement programs that make Eightfold's customers feel seen, heard, and invested in

Be the Right Hand to the CGO

Be the trusted operator behind the CGO — the person who makes sure decisions get made, commitments get kept, and the function runs on time

Build the executive-level communications, board materials, and leadership-team artifacts that represent the Growth Org externally

Drive special projects on behalf of the CGO — the cross-cutting initiatives that do not fit cleanly inside any one pillar

Be a thought partner on org design, talent moves, and the cultural rhythms of the function

Build and Develop the Team

Hire, structure, and lead a small, high-leverage team — growth operations, governance, and customer program leaders

Set the bar for an operating function that earns its credibility through reliability, rigor, and follow-through

Develop the next generation of operating leaders inside the function

Required Experience and Qualifications

10+ years of enterprise SaaS experience, with at least 5 years in revenue operations, chief of staff, business operations, or customer programs roles — ideally inside a high-growth Growth or Customer organization

Proven track record of building or running an operating cadence and OKR system at scale across a multi-pillar revenue or customer function

Demonstrated experience designing and running strategic account governance, executive sponsorship programs, or comparable customer-leadership engagement systems

Experience owning customer-facing programs at scale — Customer Advisory Boards, executive customer events, reference programs, or equivalent

Strong operating instincts — you make functions predictable, you make commitments visible, and you make follow-through cultural

Cross-functional credibility — you have worked closely with Sales, Customer Success, Marketing, and executive leadership, and earned trust across all of them

Executive presence to operate as a peer to functional leaders and represent the CGO in internal and external forums

Outstanding written communication — you build the board decks, the customer briefings, and the leadership artifacts that travel on behalf of the function

Strong analytical rigor — you build dashboards that drive decisions, you reason from data, and you hold your team to the same standard

Discretion and judgment — you are a trusted operator handling sensitive strategic, organizational, and customer information

Bachelor's degree required; advanced degree or consulting/strategy background welcome

What We Believe

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not just a task. We want you to have ownership and pride in your work and see its positive impact on your colleagues, our customers, and the world. We are committed to providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses.