CX Experience Strategy Lead
1000 Kyndryl, Inc.
1000 Kyndryl, Inc. is seeking an Experience Strategist to design and deliver high-impact pre-sales content that drives Customer Experience growth. This role combines strategic thinking and storytelling to influence buying decisions. The ideal candidate will have over 5 years of CX strategy experience, with a strong educational background in relevant fields. You will work collaboratively to create solutions that meet user needs and improve overall customer interactions. A passion for innovative problem-solving is essential. #J-18808-Ljbffr 1000 Kyndryl, Inc.
$115k - $130k
Invesco is seeking an experienced Senior Manager to lead and evolve its Client Experience (CX) program. This role involves managing the CX strategy across the U.S. and EMEA, ensuring high-quality execution of measurement programs, and synthesizing client feedback into actionable...SuggestedFull time$230k - $270k
Apply is seeking a CX Strategy & Ops Lead to design and execute customer support strategies in New York, NY. The role requires 8+ years in customer... .... The candidate will be responsible for improving customer experience, tracking metrics, and managing cross-functional...Suggested- Notion is looking for a CX Strategy & Ops Lead in New York to design and execute a customer support strategy. This role involves identifying... ...various user groups. Ideal candidates will have over 8 years of experience in customer support, strong leadership, and project...Suggested
- ...J oin Capgemini as a Financial Services Digital Customer Experience Strategy Leade r, where you will spearhead the transformation of the customer... ..., and efficiency. Responsibilities include defining CX vision and maturity, designing journey transformations and operating...SuggestedWork at officeRemote workHome officeFlexible hours
- Clay in New York is seeking a CX Architect to design and build an expansion engine, maximizing value creation across the... ...GTM Engineers. The ideal candidate has over 8 years of experience in business strategy and revenue operations at hypergrowth AI/SaaS companies. This...Suggested
- Freelanceshop is seeking a Customer Experience Lead to elevate the customer journey for our remote retail startup. This role involves developing CX strategies, analyzing customer feedback, and leading initiatives to enhance satisfaction and loyalty. The ideal candidate...Remote job
$98.5k - $233.25k
# Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)Chicago, New York, Atlanta, San Francisco, Irving, BridgewaterApply for... ...Google Cloud. This role sits at the intersection of AI strategy, go-to-market execution, and client transformation, with...Permanent employmentFull timeLocal area$230k - $270k
...customers more time for their life’s work. About the Role: The CX Strategy & Ops Lead is responsible for designing & executing the customer... ...to ensure that the company provides an exceptional customer experience at scale. As a strategic partner to CX Leadership, they will...Local area$164k - $205k
Strategy and Business Growth Lead - New York City, Airbnb We are seeking an experienced leader to drive strategic business growth initiatives for Airbnb’s Experiences business in key markets across the globe. The role focuses on demand strategy, cross‑functional program...Work experience placementWorldwide- Publicis Digital Experience in New York seeks an Associate Director, Strategy, to guide client engagements and marketing strategies. You will manage teams, develop integrated marketing solutions, and connect brand experiences with business objectives. The role requires...Flexible hours
- Assembly Global is seeking a Client Experience Leadership Supervisor in New York to manage client accounts effectively. This role is pivotal... ...communication skills. Join Assembly in a hybrid working model focused on impactful media strategies. #J-18808-Ljbffr Assembly Global
- OGC Global is seeking a seasoned CX Program Manager in New York to lead an embedded customer experience program for a Fortune 500 company. This role requires strategic leadership in CX program execution, managing a multidisciplinary team, and consulting with senior stakeholders...
- ...LLP in New York is seeking a Senior Manager of Digital Web Experience to enhance client engagement through digital properties.... ...years of experience in web operations and the ability to lead digital strategies. The ideal candidate will manage web technologies, optimize...
- ...Labs is seeking an Engagement Manager (Lead Design Researcher) in New York, NY. You... ...drive user-centered research and design strategy across complex products, partnering with... ...The ideal candidate has over 10 years of experience in design research and strong leadership...
- A leading retail company is seeking a Senior Manager for Customer Strategy across Stores and Digital in Long Island City, NY. This role involves leading insights and strategies to improve customer experience based on feedback and behavioral data. Ideal candidates should...
$60 - $76 per hour
...Hearst Corporation, the world’s leading media, entertainment, and... .... Role Summary As a Content Strategy Lead, you are accountable for... ...content integrates with broader experience, brand, and technology... ...across SEO, Brand, Technology, CX, and Analytics at the portfolio...Hourly payTemporary workWork at office2 days per week- Zillow Group is seeking an Experience Strategy Principal to design comprehensive customer experience strategies. This role involves leading operational analyses and mentoring team members, requiring over 10 years of experience in strategy or consulting. The position offers...Remote job
$135k - $145k
The New York Times is seeking a Senior Manager, Fulfillment Operations and Customer Experience to lead the post-purchase journey. Based in New York, this hybrid role demands 8+ years in e-commerce and logistics. Key responsibilities include managing fulfillment partners...- U.S. Bank is seeking a Customer Experience Lead for Business Banking and Merchant & Payment Solutions. In this senior role, you will drive customer experience strategies, ensuring measurable improvements in satisfaction and operational performance. This leader will work...
$136k - $200k
...for a strategic leader to improve Dasher retention and engagement at DoorDash. In this role, you will define what a great Dasher experience looks like and collaborate across teams to develop tools that capture Dasher feedback. Ideal candidates have over 5 years experience...- Betterment is seeking a Sr. CX Programs & Automation Manager in New York City to lead AI initiatives in customer experience. The ideal candidate should possess 7-10 years of experience... ...agent productivity through innovative automation strategies. #J-18808-Ljbffr Menlo Ventures
- News Corporation is seeking an Experience Design Lead, Brand Marketing in New York to enhance user experience and shape customer journeys across its brands. This strategic role requires 10+ years in UX design and proven leadership abilities, guiding a small talented team...
$144k - $198k
Fraud Strategy Lead New York City, NY; San Francisco, CA Faire is a technology wholesale platform... ..., Engineering, Product, Legal and CX to advance fraud capabilities and deliver... ...Bachelor's degree and 5+ years of relevant experience in fraud, risk, trust & safety, or a...Work experience placementWork at officeLocal areaRemote workMonday to FridayFlexible hours3 days per week$88.68k - $168.48k
...employees, our customers and our communities. The Role As an Experience Strategist in Kyndryl Vital, you will shape the go‑to‑market strategy and create high‑impact pre‑sales content that fuels Customer Experience (CX) pipeline growth. You will translate market needs and...Minimum wageFull timePart timeLocal area- About the job VP - Google CX Practice Lead Google Practice Lead Customer Experience will drive our client's Google CES practice, acting as the key executive for... ...delivery milestones. Develop and execute GTM strategies around marketing, positioning, demand generation,...
- ...experienced knowledge management professional to own the customer experience knowledge strategy. The role involves designing a sustainable information... ...and maintaining the internal knowledge base that supports CX teams. You will ensure fast retrieval of trustworthy...
- ...find our inspiration: in the very human experiences of patients, doctors, and even each other... ...WHAT DOES A GROUP DIRECTOR, EXPERIENCE STRATEGY DO? The Group Director of Experience Strategy... ...and personalized experiences, leading internal and external workstreams across...Work at officeLocal area
$143.2k - $163.5k
Capital One National Association is seeking a Product Designer to join their Experience Design team in New York. The role focuses on combining design expertise with customer and business understanding to co-create innovative solutions. The ideal candidate should have experience...- ...Autodesk is seeking a Senior Strategy member for its Education Experiences team in New Jersey. This role focuses on shaping workforce development strategies and managing partnerships for career training and upskilling. You will identify and scale opportunities connecting...Remote work
$119k - $170k
...Role Overview: At New York Life, the Field Experience (FX) Value Stream is an organization... ...compensation, onboarding, productivity, and field strategy, the Field Experience value stream... .... Benchmarking & Best Practices Lead structured benchmarking efforts against...Local area3 days per week
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