Office Coordinator

divh2Office Coordinator/h2pOne Way Restoration is looking for a highly organized and detail-oriented Office Coordinator to keep our corporate office running smoothly and efficiently. The successful candidate will be responsible for selected accounting aspects, answering phones, and scheduling appointments in a high-volume multi-state corporate office./ph3Responsibilities/h3ulliRespond promptly and professionally to customer inquiries via phone and email./liliIdentify and resolve service issues by providing accurate information and effective solutions./liliMaintain up-to-date knowledge of our services and promotions./liliUtilize CRM systems to document and manage customer interactions and escalate issues when necessary./liliFollow up with customers to ensure their issues and needs are resolved./liliCollaborate with team members to improve processes and enhance the customer experience./liliGather customer feedback and report common issues to management for continuous improvement./liliSupport customers with order processing, account information, and troubleshooting assistance./li/ulh3Requirements/h3ulliPrevious experience in a customer service or support role preferred./liliExcellent verbal and written communication skills./liliStrong problem-solving abilities and a detail-oriented mindset./liliAbility to multitask and manage time effectively in a fast-paced environment./liliProficiency with CRM systems and basic computer skills./liliA positive attitude, patience, and empathy when dealing with customers./liliA high school diploma or equivalent./li/ulh3Benefits/h3ulliCompetitive salary./liliComprehensive health, dental, and vision insurance./liliPaid time off./liliFriendly and supportive team environment./li/ulpCompensation: $16.00 - $20.00 per hour/p/div