Front Desk Receptionist
$25 per hourAmerican Psychiatric Centers
Job Description
Job Description
Job description:
Position: Full-Time Receptionist/Front Desk
Location : Pleasanton, CA. On site.
Schedule : Monday – Friday, 8:30 AM – 5:00 PM PST
Compensation : $25/hour
We are a well-established psychiatric practice dedicated to providing exceptional mental health care. We are seeking a professional and friendly Receptionist/Front Desk Associate to join our team and serve as the first point of contact for our patients.
Key Responsibilities:
- Answer and direct phone calls professionally
- Schedule and manage patient appointments
- Check and return voicemails promptly
- Review, sort, and scan faxes to the appropriate providers
- Manage answering service messages and ensure timely follow-up
- Scan documents, medical records, and lab results into patient charts
- Send Zoom links to doctors and patients for telehealth appointments
- Conduct insurance verifications via portal and phone (temporary role)
- Process patient payments (credit card, checks, cash)
- Register new patient demographic information accurately
- Call patients to collect copays and remind them of required intake forms
- Follow up with new patient referrals
- Check patients in and out for their appointments
- Provide administrative support to assigned doctors
Qualifications:
- Minimum 2 years of customer service or front desk experience
- Experience in a medical or mental health setting is a plus
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Professional and compassionate demeanor when interacting with patients
If you are a detail-oriented and customer-focused professional looking to join a compassionate team, we encourage you to apply!
We are an Equal Opportunity Employer.
Job Type: Full-time
Work Location: In person
Vacancy posted 11 days ago
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