People Operations Coordinator

Position Overview

The People Operations Coordinator plays a key role in delivering a smooth, organized, and people-centered experience across the volunteer lifecycle.

This is a hands-on role for someone who enjoys keeping the details organized, supporting people, improving processes, and making sure nothing falls through the cracks . Working closely with the Manager, People Operations, the Coordinator will support onboarding, offboarding, People systems, records, documentation, reporting, and day-to-day People Operations activities.

Technology and automation are important parts of how we operate. This role will help use automation to reduce repetitive administrative work while recognizing when a personal, human interaction is the better experience .

Key Responsibilities

Onboarding & Volunteer Lifecycle

• Coordinate the end-to-end onboarding process for new volunteers.
• Ensure required forms, agreements, acknowledgments, training, and documentation are completed.
• Coordinate system access, introductions, orientation activities, and onboarding communications.
• Track onboarding progress and follow up on outstanding items.
• Process volunteer changes, transfers, role updates, and other lifecycle activities.
• Support offboarding by coordinating documentation, system access removal, property return, and record updates.
• Help ensure every volunteer receives a consistent, organized, and welcoming experience.

People Operations Administration

• Support the daily administration of People Operations programs and processes.
• Maintain People calendars, trackers, checklists, templates, and documentation.
• Monitor People Operations inboxes or requests and ensure questions are routed and resolved appropriately.
• Follow up with volunteers and managers regarding outstanding actions or required documentation.
• Prepare People-related communications, forms, letters, and materials.
• Assist with special People projects and organizational initiatives.

HRIS, Records & Data Management

• Maintain accurate and up-to-date volunteer information within the HRIS and other People systems.
• Enter and update volunteer information, role changes, reporting relationships, status changes, and other records.
• Maintain organized and confidential personnel records.
• Perform routine audits to identify missing, incomplete, or inaccurate information.
• Correct discrepancies and follow up on missing information.
• Support data-quality standards and maintain accurate systems of record.

Automation & Process Improvement

• Support the automation of repetitive People Operations activities, including reminders, notifications, data collection, status updates, and recurring workflows.
• Identify manual processes that could be simplified, standardized, or automated.
• Help test and maintain automated workflows.
• Monitor automation to ensure processes are working correctly and exceptions are addressed.
• Recognize when a process requires human interaction rather than automation , particularly during onboarding, sensitive matters, or situations requiring judgment and personal support.
• Help create processes that balance efficiency with a strong human experience .

Compliance & Documentation

• Track required agreements, acknowledgments, training, and People documentation.
• Follow up on incomplete or overdue requirements.
• Maintain organized and audit-ready records.
• Support periodic audits of People files and systems.
• Follow established confidentiality, privacy, and data-handling requirements.
• Escalate potential compliance or documentation concerns to the appropriate People leader.

Reporting & Tracking

• Maintain People Operations dashboards, trackers, and reports.
• Support reporting on onboarding, offboarding, volunteer headcount, documentation completion, and other People metrics.
• Monitor outstanding activities and provide status updates to the Manager, People Operations.
• Identify recurring issues or trends that may require process improvements.

Volunteer & Manager Support

• Serve as an accessible point of contact for routine People Operations questions.
• Provide volunteers and managers with accurate information about People processes and resources.
• Help managers navigate onboarding, offboarding, documentation, and other operational requirements.
• Deliver responsive, professional, and people-centered support.
• Escalate sensitive or complex matters appropriately.

What We're Looking For

• Experience or demonstrated interest in People Operations, Human Resources, HR Administration, or a related field .
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple tasks, deadlines, and follow-up activities simultaneously.
• Strong written and verbal communication skills.
• Comfortable working with HR systems, spreadsheets, Google Workspace, databases, and collaborative tools.
• Interest in technology, process improvement, and automation.
• Ability to learn new systems and processes quickly.
• Strong follow-through and a commitment to completing work accurately.
• Ability to work with confidential and sensitive information appropriately.
• Comfortable asking questions, identifying gaps, and escalating issues when necessary.
• Collaborative, service-oriented approach to supporting volunteers and managers.

People Operations is where many of the organization's most important day-to-day volunteer experiences happen.

The People Operations Coordinator helps ensure those experiences are organized, accurate, timely, and personal . By managing the details, maintaining strong records, supporting volunteers and managers, and using automation thoughtfully, this role helps create a People function that can grow without losing the human connection that makes a strong organization possible.

This is a great opportunity for someone who wants to build hands-on People Operations experience, learn HR systems and automation, contribute to meaningful projects, and grow within the People profession.