ADMINISTRATIVE PROGRAM SPECIALIST A

Salary : $3,127.00 - $6,136.00 Monthly
Location : Baton Rouge, LA
Job Type: Classified
Job Number: DAL-ADPRGSPAHLTH-081726
Department: CS-Division of Administrative Law
Opening Date: 08/17/2026
Closing Date: 8/27/2026 11:59 PM Central


About this Job
The Division of Administrative Law is Louisiana's centralized administrative hearings panel. When disputes arise between certain state agencies and the people and entities they regulate, administrative law judges at DAL provide fair, prompt, and orderly adjudication.

The Administrative Program Specialist A position is in the Health Section of DAL and is primarily responsible for coordinating and processing administrative hearings. This position requires a highly organized individual who can manage a high-volume caseload, prioritize competing deadlines, maintain accurate case records, and provide exceptional customer service while ensuring cases are processed in compliance with applicable laws and regulations.

An ideal candidate should possess the following competencies:
Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
Managing Resources : The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.

Minimum Qualifications
Three years of experience in administrative services; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification


The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Coordinate and schedule administrative hearings for the Louisiana Department of Health (LDH).
• Process administrative appeals and maintain accurate, confidential case records.
• Prepare and distribute hearing notices, subpoenas, decisions, and other legal documents.
• Manage hearing calendars and coordinate schedules with Administrative Law Judges, attorneys, and agency representatives.
• Monitor case processing to ensure compliance with federal and state regulations.
• Provide customer service and respond to inquiries regarding administrative hearings and case status.
• Assist with workflow coordination, staff training, and resolving case processing issues.
• Prepare cases for hearings, provide technical support during hearings, and assist with administrative appeals as needed.
• Perform other related duties and serve as backup for key Health Section functions.

Position-Specific Details:
Appointment Type: This posting may be filled by probational appointment, probation in lieu of promotion, detail to special duty, or promotion.


Compensation: The maximum amount listed for the salary range is the amount a person can make throughout their career in the position and not the maximum amount we are allowed to pay at the time of hire

Other Important Information : Applicants who have the following experience or education are strongly encouraged to apply:
• Experience working for a judge or in a clerk of court's office
• Experience working for an agency that conducts administrative hearings
• Experience in a legal setting (for example: a law firm)
• A paralegal certificate

How to Apply:
No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for this job must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. *

Louisiana is a State as Model Employer (SAME) for individuals with disabilities.

For further information about this vacancy contact: Ms. Izzy Piland
Human Resources

P.O. Box 94111

Baton Rouge, LA 70804

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.


As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at


Parental Leave - Up to six weeks paid parental leave
More information can be found at


Holidays and Leave - State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (),
• Louisiana School Employees Retirement System (), among others

01


CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

02


CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
03


FC: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?

• I struggle to understand customer needs, provide clear information, or resolve issues.
• I respond to customer needs with some support and build basic working relationships.
• I understand customer needs, communicate clearly, and deliver timely, reliable service.
• I anticipate customer needs, build trust, and deliver personalized, proactive service.

04


FC: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
05


FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

06


FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
07


MAJ: Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?

• I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.
• I try to weigh options but struggle when there's uncertainty, competing priorities, or unclear outcomes.
• I make timely, well-reasoned decisions by using available information, context, and trade-offs.
• I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.

08


MAJ: Making Accurate Judgments - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
09


MT: Managing Time - How well do you manage your time, meet deadlines, and prioritize your work?

• I miss deadlines, struggle to prioritize, and don't use tools to manage my time.
• I complete some tasks but need reminders or get distracted by low-priority activities.
• I plan and complete work on time using tools and strategies to stay focused and on track.
• I balance competing demands, adapt to shifting priorities, and model strong time habits under pressure.

10


MT: Managing Time - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.
Required Question