Administrative Coordinator 3

About This Job The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. About This Job The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about Louisiana Department of Health This position may be filled in the following parishes: Caddo, DeSoto Make a meaningful difference in the lives of Louisiana families by helping connect individuals and families with vital financial and supportive benefits. As part of the Office of Economic Stability, you’ll provide essential administrative and program support for SNAP, STEP, FITAP, and Kinship Care Assistance while ensuring benefits are delivered accurately and timely. If you’re detail-oriented, service-driven, and passionate about helping others, this is your opportunity to make an impact in your community! An Ideal Candidate Should Possess The Following Competencies Accepting Direction: The ability to be open and willing to follow guidance or instructions Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions Minimum Qualifications Two years of experience in administrative services. Experience Substitution Every 15 semester hours earned from an accredited college or university will be credited as six months of experience. Job Specification The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties Job Duties and Other Information Reviews applications for compliance with departmental policies and conducts applicant interviews to gather information and assist clients with applying for benefits. Assesses client needs and potential program eligibility by collecting and verifying information and researching client records through multiple automated systems. Provides customer service and assists clients with completing and submitting benefit information through self-service kiosks and other available resources. Processes program-related transactions, including work items, appointment letters, address changes, benefit verifications, and issuance or replacement of Electronic Benefit Transfer (EBT) cards. Provides clerical and administrative support by scanning and indexing documents, processing mail and correspondence, maintaining supplies, compiling reports, and assisting staff with eligibility documentation. Maintains knowledge of applicable assistance programs and participates in required training, including voter registration, disaster food assistance, and emergency preparedness activities. Supports disaster response operations by interviewing and registering individuals for Disaster Food Stamp benefits, assisting evacuees and shelter operations, and coordinating services through applicable emergency response systems. Position-Specific Details Location: Medical Vendor Administration / Economic Stability Region 7 / Caddo, DeSoto Parishes Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months), or Detail to Special Duty Cost Center: View phone number on click.appcast.io Position Number(s): 50689042, 50689176 Contact Information Samantha Johnson View email address on click.appcast.io LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 View phone number on click.appcast.io This organization participates in E-verify, and for more information on E-verify, please contact DHS at View phone number on click.appcast.io. LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available here. LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. Insurance Coverage More information can be found at Parental Leave Up to six weeks paid parental leave More information can be found at Holidays and Leave State employees receive the following paid holidays each year: New Year's Day Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day. Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To): Louisiana State Employees Retirement System ( LASERS has provided this video to give you more detailed information about their system Teacher's Retirement System of Louisiana ( Louisiana School Employees Retirement System ( among others 01 DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance? I avoid responsibility, deliver poor work, and resist feedback. I take ownership when prompted and meet basic expectations. I own results, meet standards, and respond to feedback professionally. I drive high performance, prevent issues, and model accountability. 02 DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid. 03 MR: Managing Resources - How well do you manage financial, physical, or contractual resources to meet operational needs? I struggle to manage resources, don’t always follow required procedures, or have trouble keeping accurate records. I handle basic resource tasks but may not consistently align them with priorities or follow procedures. I manage resources effectively, follow procedures, track usage, and maintain accurate records to support my team’s goals. I plan ahead to meet future needs, improve systems, strengthen vendor relationships, and ensure compliance across resource areas. 04 MR: Managing Resources - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid. 05 ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback? I resist direction, ignore feedback, and need reminders to complete tasks. I follow direction with reminders and often need clarification or support. I follow direction reliably, adjust to feedback, and complete tasks on time. I adapt quickly, follow through, and help others adjust as needed. 06 ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid. 07 To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type “N/A” if no immediate family members are employed by LDH. Required Question #J-18808-Ljbffr State of Louisiana