Agency Operations Manager

Operations Manager

You'll work directly with the founder to roll out and run operational processes across CrucialPoint and Symby. This is a hands-on, execution-focused role.

• Turn defined processes into working systems: ClickUp structure, templates, checklists, SOPs, cadences
• Run the weekly delivery rhythm: what's due, who owns it, what's slipping, what's blocked
• Keep the team on process and on schedule
• Track capacity across the team so we know who has room before we commit to new work
• Own onboarding for new clients and new team members so it's consistent every time
• Flag early when something isn't working, with a proposed fix

You have 4+ years running operations, project management, or delivery at a marketing or digital agency. Broad marketing knowledge. You don't need to be an email expert, but you understand the work well enough to know when it's off track. Strong hands-on experience with ClickUp, Asana, or similar. Detail-oriented and driven. Things don't fall through the cracks on your watch. Fluent written and spoken English. Available during US Mountain Time business hours.

Remote, Mountain Time hours, independent contractor. $18 to $23 USD per hour depending on experience. Part-time to full-time, with flat-rate structure possible once established. 90-day trial period with clear milestones, then ongoing.