Accounts Receivable Specialist

Accounts Receivable Specialist

Join Ashley Furniture's Finance team as an Accounts Receivable Specialist, where you'll manage retail store accounts receivable across multiple markets. This role combines analytical skills, customer service excellence, and financial expertise to reduce bad debt, resolve disputes, and ensure accurate collections processes. You'll work at the intersection of Corporate Finance, retail stores, and customers, solving problems, processing payments, and maintaining the financial integrity of our retail operations.

Responsibilities:

• Monitor and oversee multiple retail store market accounts receivable.
• Audit daily posted sales, customer deposits, collections, disputes, and reconciliations
• Create and review receivables reports daily with the ability to correct authorized balances
• Review all accounts receivable for assigned enterprise retail stores
• Provide store personnel with necessary information and support
• Maintain accounts receivable operational standards through examining customer payments, payment history, and payment terms codes
• Review all payments to ensure proper application to sales orders
• Make adjustments as needed to correct payment applications
• Complete month-end processes for retail according to standard operating procedures
• Collect on NSF (non-sufficient funds) checks as needed
• Work with Corporate Finance, retail stores, and customers to resolve disputes
• Resolve credit card disputes according to standard operating procedures
• Ensure all dispute resolution deadlines are met
• Collect on past due accounts with professionalism and persistence
• Assist team members with difficult customer situations and issues
• Process fraud claims with necessary documentation within assigned deadlines
• Collaborate with local law enforcement for investigations as needed
• Process and compile supporting documentation for retail accounts receivable audit selections
• Review scanned finance paperwork and documentation
• Advise store personnel of issues and collaborate to resolve
• Perform data analysis to determine the root cause of issues
• Make recommendations and changes for adjustments and improvements
• Complete and update specified reporting according to standard operating procedures
• Maintain prompt, efficient, and accurate data entry

Qualifications required:

• Education: Associate degree in Business or related field (or equivalent work experience)
• Experience: 3 years of credit or finance experience

Additional Qualifications, preferred:

• Opportunity for domestic travel
• Flexible schedule with willingness to work extended hours when necessary
• Proficient computer skills, including Microsoft Office Suite, especially MS Excel
• Document management systems experience
• Strong analytical and problem-solving skills
• Data analysis and interpretation abilities
• Accurate and efficient data entry skills
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Effective time management and organizational skills
• Working knowledge of Continuous Improvement
• Ability to maintain strict confidentiality
• Ability to handle multiple projects simultaneously within established time constraints

Work Environment:

This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

Pay: $22.00/hour

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.