Health Program Administrator or Health Program Administrator Trainee (NY HELPS) - 2214

Overview The Health Program Administrator will serve as a supervisor for the Certification Section of the Records Management and Fulfillment Unit, within the Office of Public Health, Bureau of Vital Records. The position coordinates day‑to‑day program operations related to the receipt, review, processing and issuance of certified vital events in compliance with applicable laws, regulations, policies and confidentiality standards. It supports daily activities to ensure accurate, efficient and timely processing, staff development, operational continuity and continuous improvement. Responsibilities Supervise, coordinate and perform the daily certification‑related workflow and activities associated with the Certification Section. Assign, review and monitor work to ensure timely processing and accurate completion of vital record requests. Monitor productivity, workflow and volume levels, taking appropriate action to maintain service standards. Establish and maintain quality control procedures to ensure compliance with state laws, regulations, policies and operational procedures. Train, cross‑train, provide guidance and mentor staff to promote employee growth, operational flexibility and succession planning. Review cases and transactions for accuracy, completeness, and compliance with applicable standards and procedures. Prepare reports, track performance metrics and communicate status, goals and progress to leadership. Assist in maintaining quality assurance practices. Support training, cross‑training and knowledge transfer activities to promote continuity of operations. Document procedures, workflow updates, and operational guidance. Identify process improvement opportunities and recommend practical solutions. Communicate with internal program area staff and external stakeholders to support issue resolution. Maintain confidentiality and security of sensitive records and information. Provide backup support for related Records Management and Fulfillment Unit functions such as Corrections, Amendments, Pre‑Adoption and the Adoption Information Registry, as assigned. Qualifications Minimum Qualifications Permanent transfer candidates: Current DOH employee with permanent or contingent‑permanent status as a Health Program Administrator (G18) or current NYS employee with one year or more of permanent or contingent‑permanent, competitive service in a title eligible to transfer under Section 52.6, 70.1 or 70.4 of the Civil Service Law to a Health Program Administrator (G18), Trainee 1 (NS), or Trainee 2 (NS). Public candidates: Active list candidate on the New York State Department of Civil Service’s Professional Career Opportunities (PCO) eligible list #26‑570 with a score of 100 or higher. NY HELPS* candidates must meet the required experience: 4 years for Trainee 1, 5 years for Trainee 2, and 6 years for Health Program Administrator. Substitutions: an associate degree substitutes for two years of experience, a bachelor’s for four, a master’s for five, and a doctorate for six. Preferred Qualifications At least two years of experience processing vital records, medical records and/or court records. Knowledge of vital records laws, regulations, policies, and confidentiality requirements. Strong supervisory, organizational and leadership skills. Ability to manage multiple priorities in a high‑volume production environment and experience in analyzing workflows and implementing process improvement. Strong written and verbal communication skills, and attention to detail while meeting production deadlines. Proficiency in data systems, records management and standard office software applications. Benefits Holiday & Paid Time Off Public Service Loan Forgiveness (PSLF) Pension from New York State Employees’ Retirement System Shift & Geographic pay differentials Affordable Health Care options Family dental and vision benefits at no additional cost NYS Deferred Compensation plan Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds Permanent, competitive, full‑time. Two‑year traineeship leading to a G18. Transfer candidates may be asked for SSN to verify title history and eligibility. This position is part of the NYS HELPS program. No examination is required. We offer a work‑life balance and a generous benefits package, worth 65% of salary. Treatment of Reasonable Accommodations: If you require reasonable accommodation to complete a job application, interview or otherwise participate in the hiring process, please contact View phone number on click.appcast.io or email View email address on click.appcast.io. NYS Department of Health does not participate in E‑Verify and does not sponsor visa applications. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. #J-18808-Ljbffr New York State Department of Health