Personal Lines Operations Associate - Hybrid

Why Arbella? At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009! The Arbella Operations Associate understands our overall business objectives, and provides our underwriting department and agents with exceptional quality work consistent with Arbella’s brand. A successful Operations Associate builds relationships with our internal customers and gains satisfaction producing top quality work. The Arbella Operations Associate is responsible for timely and accurate processing of insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers. We offer an exceptional onboarding program with training, a mentor and outstanding career growth opportunities. Key Responsibilities Demonstrate stellar customer service to both internal and external customers Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service Apprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expert Communicate with various internal departments to complete daily work, as required Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority Able to shift priorities as needed Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements Pursue work independently under general supervision Manage assigned work efficiently to ensure timely completion Requirements General working knowledge of MS Office Flexible and adaptable when faced with change Ability to multi-task Strong organizational skills and attention to detail Quick learner, able to navigate multiple systems and products Works well individually as well as a team Sound customer service, communication and collaboration skills. Able to work in a fast paced environment with a strong attention to detail. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $41,470 ($22.00 an hour) - $43,826 ($23.35 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,. Please note: The advertised pay range is not a guarantee or promise of a specific wage. Voted Boston’s Best Place To Work by the Boston Business Journal since 2009! People stay when they love a company and its culture—and our average tenure is over 11 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door. Browse open positions and find your perfect fit. Important Note: There has been a rise in employment scams using the Arbella name. Here are some points to consider if you receive a job offer from someone claiming to represent Arbella. Arbella is a New England based company, and our offices are in Massachusetts and Connecticut. We do not offer 100% remote positions. Any candidate hired by Arbella must be interviewed in-person at our home office in Quincy, Massachusetts, before a job offer is extended. Arbella will never ask for payment, personal banking details, or other sensitive information during the hiring process. If you want to check if an employment communication is legitimate, we encourage you to visit or call Arbella’s main number at 1-800-ARBELLA and ask to speak with our Human Resources department. If you or someone you know receives a suspicious job offer or communication from someone claiming to represent Arbella, please report it to the FBI internet crime complaint center at