Administrative Assistant

De Novo is community-based agency that provides free legal services and affordable mental health counseling for low-income people throughout the Greater Boston area. De Novo strives to create a diverse, equitable, inclusive, and safe work environment that welcomes, encourages, and values everyone’s contributions and fosters an exchange of ideas and mutual learning.

Reception duties:

• Answer phones; screen callers for eligibility for the Center’s legal services and enter necessary intake information into case management system and relay messages to staff and volunteers;
• Refer callers to other service providers and keep track of calls;
• Greet clients and other visitors;
• Schedule room use;
• Maintain computerized client data base; compile data and prepare reports as requested;
• Provide interpretation services in emergency situations.

Office duties:

• Order office supplies; keep supplies areas organized;
• Oversee postal needs including opening and sorting incoming mail and processing outgoing mail;
• Processing donations including keeping a daily log of all incoming checks and donations;
• Maintain office equipment (copier, fax, printer, refrigerator etc.) and assist volunteers and staff with office equipment;
• Keep the reception area neat and organized;
• Provide support to the Development Director, Deputy Director and Executive Director, as requested;
• Perform additional tasks for the smooth functioning of the office as needed.

Qualifications:

• Bilingual in Spanish and English required. Additional language skills a plus.
• Experience as a receptionist, office manager, or work in a fast-paced office environment.
• Ability to multi-task is essential. Must be available to open office at 9:00 a.m. daily
• Experience with computers including: Microsoft Word, Excel, data entry and SharePoint
• Sensitivity to people experiencing emotional distress.
• Experience working with people with low incomes, from diverse backgrounds, and with limited English proficiency.