Product Manager, Trust & Safety - USDS

6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities A part of USDS Trust and Safety, Product Safety is a small-but-mighty team bringing together expertise of Product Managers across a variety of issues and feature verticals into one group. The mission of USDS Product is to safeguard TikTok and TikTok users in the areas of Minor Safety, Account Safety, Integrity & Authenticity, AIGC, Extreme Risk and other high impact areas. Drive the Trust & Safety product strategy for the US in one or more of the following areas: Footnotes, misinformation, messaging safety. Architect and implement safety systems to keep TikTok safe, including user-facing products, scaled content moderation and machine learning moderation. Have a deep understanding of machine learning model development and measurement to partner with our Machine Learning Engineering (ie. Algo) teams to develop proactive detection for bad actors or violative content. Lead the ideation, prioritization, and execution of initiatives within the Trust and Safety domain. Lead cross-functional initiatives around user research, product ideation, KPI design, A/B testing and go-to-market. Define the long-term product roadmap and OKRs; collaborate with partner teams on product, technical, and privacy decisions. Ensure our products and strategies meet local and regional compliance, legal and security requirements. Manage competing priorities in a fast-paced, ambiguous, and constantly changing environment. Work with global teams across multiple regions, time zones, languages; open to domestic and international travel. At this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Qualifications Minimum Qualifications: BA/BS degree in Computer Science, Information Systems, Economics, Engineering, Business Management or equivalent. 5+ years in Product Management for consumer-facing social media, user-generated content, mobile or SaaS companies. 3+ years in Trust & Safety or Risk Management roles. Proven track record of leading successful product initiatives in a fast-paced environment. Strong analytical skills to drive product decisions with data. Excellent communication and project management skills, with the ability to work effectively across diverse teams and influence stakeholders at all levels. Knowledge of online digital safety and a deep understanding of abuse trends specific to US cultural norms and sensitivities, as well as understanding of safety-by-design principles and tech industry policies. Preferred Qualifications Experience in understanding, detecting and moderating AI-generated content using Machine Learning or human moderation teams. Experience in product management with cross-functional teams, including both technical and non-technical audiences, across different time zones, cultures, and languages. Adept at collaborating with technical teams such as Data Science, Machine Learning and Software Development teams. Expertise in Trust & Safety, Community Notes, MisInformation, Messaging Safety, Fraud/Spam Detection, or related areas. Experience managing products related to human and/or machine-based moderation for removing harmful content is highly desirable. As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship or any immigration-related benefits. Trust & Safety Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. About USDS TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Job Information The base salary range for this position in the selected city is $156,864 - $296,020 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment. #J-18808-Ljbffr TikTok