Senior IT Solutions Engineer

Senior IT Solutions Engineer Location: Austin, TX Salary: $122,000 - $168,000 About Applied Materials: Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. Key Responsibilities Provide support services to GIS and internal customers for defined IT services, ensuring SLA adherence and high customer satisfaction. Follow service management, incident, problem, change and release management processes in accordance with established SOPs. Monitor service availability and performance; analyze trends and recommend corrective and preventative improvements. Perform root‑cause analysis for incidents, outages, and systemic issues; lead corrective action and prevention initiatives. Execute complex configuration and image changes following approved SOPs and change management policies. Represent owned IT services in change management, architecture, and technical review discussions. Maintain accurate, up‑to‑date technical, operational and end‑user documentation for supported services and platforms. Create, maintain and enhance Windows‑based solutions and operational processes aligned with Applied Materials product and manufacturing requirements. Gather, document and translate business requirements into tool‑server and image configuration changes. Troubleshoot OS‑ and component‑level failures; perform detailed diagnostics and root‑cause analysis. Identify and resolve OS, scripting, automation and process gaps; evaluate solution options and drive continuous improvement. Provide internal technical support and documentation, partner closely with software engineering, field support and operations teams. Develop and deliver training, procedures and knowledge base content for users and operations teams. Endpoint Security, Imaging, and Compliance Lead endpoint security strategy for manufacturing and lab systems, including AV/EDR evaluation, qualification and deployment. Own Windows OS imaging, golden image standards, lifecycle planning, upgrade strategies and deprecation of legacy platforms (Windows10/11, Windows Server). Design and support secure manufacturing and test fixture environments, including virtualized platforms. Define antivirus and security policies that balance protection, operational continuity and network isolation for air‑gapped or semi‑connected environments. Design and operate malware‑free certification and end‑of‑line security validation processes for shipped tools and fixtures. Provide audit‑ready documentation and evidence supporting security controls and malware‑free validation. Vulnerability & Risk Management Lead vulnerability assessment and remediation for manufacturing and lab assets using tools such as Tenable, Qualys and Rapid7. Track remediation progress and develop dashboards and executive reporting for vulnerability posture across business units. Partner with Manufacturing, Product Security and Enterprise Security to assess, prioritize and mitigate risks in production environments. Act as the primary IT/security liaison to Manufacturing Business Units, internal customers and enterprise security teams. Translate technical risks into clear, actionable insights for engineering, operations and leadership. Technical Experience 7–10+ years in enterprise IT, endpoint management or cybersecurity, with direct manufacturing or OT environment experience. Strong hands‑on expertise in Windows Client and Server OS, SCCM/MDT, PowerShell scripting, OS imaging, and deployment automation. Proven experience securing segmented, restricted or air‑gapped networks. Deep understanding of endpoint security controls, vulnerability management and malware‑free certification models. Experience supporting regulatory or customer‑driven audit requirements. Familiarity with industrial network architectures, VLANs, firewalls, NAC solutions, virtualization platforms (VMware or Hyper‑V). Preferred Qualifications Experience with manufacturing cybersecurity frameworks (SEMIE187, IEC62443 concepts). Background in product security or secure manufacturing tool delivery. Experience building dashboards or executive reporting for security posture. Master’s degree or equivalent advanced technical education. Leadership & Soft Skills Highly detail‑oriented with a strong bias for auditability and documentation. Comfortable operating both strategically and hands‑on. Ability to lead without formal authority across matrixed organizations. Strong written and verbal communication skills, including executive‑level presentations. Impact of the Role Secure and compliant manufacturing operations. Malware‑free tool shipments. Stable, scalable test fixture environments. Alignment between IT, Security and Manufacturing priorities. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the time Relocation Eligible: No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. Applied endeavors to make our careers site accessible to all users. #J-18808-Ljbffr Applied Materials, Inc.