Director, Process Optimization

Role Description

We are looking for a Director, Process Optimization to build and lead the process design, standardisation, and continuous improvement function across Nscale's Business Operations organisation. This role will set the operating standard for how Nscale designs, documents, measures, and improves critical internal and external processes.

• Design, implement, and govern SOPs for site operations, service operations, construction-to-operations handoffs, safety compliance, and cross-functional business operations workflows.
• Lead continuous improvement initiatives that reduce operational friction, rework, delivery delays, and process ambiguity across active sites and programmes.
• Conduct operational audits across live programmes, identify process gaps, and work with accountable teams to drive practical remediation.
• Build standardised operational playbooks that can be replicated across new geographies, sites, and partner environments.
• Own the operational interface between Power Mod manufacturing and datacenter site operations, ensuring production schedules, inventory readiness, and commissioning timelines are aligned.
• Integrate quality control metrics from the manufacturing floor into business reporting, creating clearer visibility into risks, trends, and operational performance.
• Design and implement engagement frameworks for how Business Operations works with Legal, Procurement, Recruitment, Supply Chain, and other partner functions.
• Establish clear intake, execution, tracking, closure, and SLA processes for cross-functional requests and projects.
• Design and maintain an internal KPI framework that measures adjacent team responsiveness, SLA adherence, and process performance across key operational workflows.
• Partner with Strategic Project Management and other operational leaders to strengthen internal coordination and ensure process standards are adopted consistently.
• Manage and develop a Senior Process Manager, setting clear priorities, expectations, and operating rhythms for the process optimisation function.

Qualifications

• 10+ years of experience in process excellence, operations management, business operations, operational transformation, or continuous improvement.
• Experience building SOPs, operational playbooks, governance models, or process frameworks in complex, multi-site environments.
• Experience from infrastructure, construction, datacenter, manufacturing, critical facilities, cloud infrastructure, industrial operations, or similarly complex operational environments.
• Understanding of Lean and continuous improvement principles, with the ability to apply them pragmatically to deliver measurable business outcomes.
• Confidence operating across technical and non-technical teams, translating ambiguity into clear workflows, ownership, and execution plans.
• Experience designing cross-functional operating models involving teams such as Legal, Procurement, Recruitment, Supply Chain, Operations, Construction, or Manufacturing.
• Comfortable using operational tooling such as Jira, ServiceNow, or equivalent workflow and reporting platforms.
• Ability to balance strategic process design with hands-on execution, especially in a high-growth environment.
• Strong people leader who can coach, prioritise, and develop process talent while influencing senior stakeholders across the business.

Nice to Have

• Experience in datacenter delivery, commissioning, modular infrastructure, critical infrastructure, or large-scale capital programmes.
• Experience building KPI dashboards, SLA reporting, business performance reporting, or operational scorecards.
• Exposure to manufacturing-to-site handoffs, quality control reporting, inventory readiness, or field operations coordination.
• Lean Six Sigma, PMP, Prince2, Agile, or similar certifications, where supported by practical delivery experience.

Benefits

• Collaborative, supportive, and innovative environment where contributions create real impact.
• Highly competitive package, including base compensation and equity, with regular reviews.
• Opportunity to push boundaries, collaborate with brilliant minds, and make a mark on cutting-edge AI infrastructure.
• Dynamic progression plan tailored to ambitions, with support for growth and new challenges.
• Flexible workplace that trusts Nscalers to deliver, allowing autonomy to shape work around life’s moments.
• Thriving remote-first team, where geography is no barrier to impact or connection.