Front Desk Agent

Why us? Join Our Front Desk Dream Team! Are you a friendly, outgoing, and energetic person looking to kickstart an exciting hospitality career? UNC Charlotte Marriott is searching for a Front Desk Agent to welcome our guests with warmth and enthusiasm as part of our amazing WELCOME TEAM! Come be the first smile our guests see and help create unforgettable experiences right from the start. Located just north of downtown Charlotte on the beautiful UNC Charlotte campus, our cozy yet vibrant hotel is the perfect place to grow, connect, and make a difference. We’re proud to be part of the award‑winning Sage Hospitality family — recently named Hotel of the Year by NFL NFC for outstanding service! Our team is passionate about providing top‑notch hospitality and making every guest feel valued and cared for. What’s in it for you? A fun, friendly work environment where everyone belongs Opportunities for personal growth and development Be the face of our hotel — creating welcoming first impressions Learn new skills and grow your hospitality career Enjoy fantastic employee perks like discounts on hotels, dining, and more! Perks & Benefits Medical, dental, & vision insurance Health savings & flexible spending accounts Basic Life & AD&D insurance Paid time off — vacation, sick days, and holidays 401(k) with employer matching Employee Assistance Program Tuition Reimbursement Job Overview Responds in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services. Responds to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Greets and completes established check‑in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. Facilitates guest departure (check‑out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sale. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check‑out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in‑house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake‑up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate‑controlled work station under fluorescents lighting. Work inside 95% #J-18808-Ljbffr