Front Desk Agent

Description This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary. Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Proficient with Google Suite applications including Gmail, Docs and Sheets Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele Strong interpersonal, written and verbal communication skills required Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change. Strong decision-making, organizational and problem-solving skills Communicate and assist effectively with walk-in clients. Manage incoming calls. Manage and log incoming and outgoing messages. Distribute faxes. Log call back report. Accept Homeowner’s payments and post payments correctly when needed Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues. Respond to emails and phone calls and document communications. Must maintain a professional, calm and patient demeanor to clients and staff. Manage and log incoming packages. Other administrative tasks as required Typing speed of at least 50 WPM Requirements Education and Training High School Diploma 2-5 years related experience; or equivalent combination of education and experience Adaptability Adapts to changing work demands. Stays focused on own work when faced with challenges and/or difficulties. Stays open to and learns from feedback. Physical Activities The following physical activities are necessary to perform one or more of the essential functions of this position. Moves, lifts, carries supplies weighing less than 20 pounds without assistance. Creates documents, reports, etc. using a writing instrument or computer. Ability to enter and locate information on a computer. Visually verifies and/or reads information. Sits for an extended period of time. Must be physically present in the office as the needs of the business dictates. #J-18808-Ljbffr