Service Customer Care Representative / Dispatcher

Select how often (in days) to receive an alert: Create Alert Service Customer Care Representative / Dispatcher Location: Schaumburg, IL, US, 60173 Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. Job Posting External Job Duties Process incoming calls from both Crown customers and Service Technicians Dispatch technicians Enter technician payroll hours Process parts and service billing Create daily work orders Maintain records and files Assist other departments as needed Minimum Qualifications Less than 2 years related experience High school diploma or equivalent Preferred Qualifications Excellent phone skills Good communication, organizational, math and computer skills Experience with Microsoft Office Leadership skills, technical experience and knowledge a plus Ability to multitask Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include: Competitive Wages. The anticipated starting pay range for the position is $21 to $24 per hour; however,skills and related experience will be taken into consideration, Health/Dental/Vision/Prescription Drug Plan with a company contribution to each, Health Savings Accounts and Flexible Spending Accounts, 401K Retirement Savings Plan:Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions. Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings, 9 Paid Holidays, Paid Vacation accrued at a rate based on length of service and position, 24 Hours of Personal Leave per anniversary year, Birthday Pay for Non-Exempt employees, Tuition Reimbursement up to $5,250 per calendar year. EOE Veterans/Disabilities Job Segment: Customer Service Representative, Transportation, Dispatcher, Warehouse, Customer Service, Operations, Manufacturing #J-18808-Ljbffr Crown Equipment Corporation