Customer Service Representative

Job Description

Job Description

Company Description

In a world of vibrant color, INX stands out by blending art, science, and sustainability into every drop of ink we make.  We’re globally recognized for our innovation, and we’re A Great Place to Work-Certified™ company!

INX International is the third largest producer of inks in North America with full-service subsidiaries in Europe and South America. We offer a complete line of ink and coating solutions technology for commercial, packaging and digital applications. We expertly blend pioneering technology with a deep commitment to the environment. Dedicated to coloring a safe and sustainable future one print at a time, you can see our color chemistry on beverage cans, food and household packaging, clothing, banners, billboards and more. 

Investing in and protecting our employees is the key to our success.  Our average employee has been with us 12 years, and we recognize the significant experience and the continuous dedication of our team members. 

We’re actively seeking new talent with new ideas as we continue to provide sustainable products, service and innovation to the printing and packaging markets.

Join us in coloring a safe and sustainable future!

This role offers a starting range of $23 to $25 per hour. Actual compensation will be based on qualifications such as experience, education, certifications, and skills, as well as geographic considerations.

We are seeking for an experienced Customer Service Representative to work at our corporate office in Schaumburg. This position will work from 9AM - 5:00PM. The person in this role will manage and process orders received by email (mostly) and telephone from our external customers and INX employees. As a CSR you will be responsible for:

• Preparing orders for billing and related functions
• Receiving, investigating and responding to customer concerns about product, service or billing
• Performing consignment inventory and billing functions
• Preparing reports for management and customers
• Providing administrative support to mini plant accounts by entering data associated with inventory capture movement and relief, either stock or customer filled
• Performing searches for internal and external procurement of materials, both raw and finished goods; maintain all related mini plant data in SAP 
• Generating and resending emailed shipping or billing documents. 
• Scanning documents.
• Tracking shipments for customers. 
• Logging damaged shipments for credit or returns in S4.  
• Invoice international shipments. 
• Coding and processing vendor invoices
• Processing Computer orders, leases, obsolete

To perform your job as expected, you will be required to:

• Have a High School graduate or G.E.D. equivalent
• Demonstrate excellent customer service skills
• Effectively communicate with peers and customers
• Demonstrate good computer skills (intermediate) in MS Excel, Word, and Outlook
• Have excellent verbal, written, reading comprehension, and demonstrate a professional phone manner
• Show good math skills including fractions, decimals, percentages, and discounts
• Be an excellent problems solver, involving several variables in standard situations
• Have a minimum of 5 years of customer service experience.
• Work independently, as well as in a team in multi-tasks simultaneously.

In addition to these qualifications, we will consider as a plus if you have:

• Associate degree from 2-year college or trade school
• SAP experience 
• Some accounts payable experience

We offer a competitive salary with excellent benefits including medical, dental, vision, life insurance, disability, pet insurance, HSA and FSA, 401(k), and more. Through our programs, which now include Paid Volunteer Time Off and Paid Parental Leave , we support the needs of our employees, their dependents, and their communities by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.

Don’t just choose a job; choose a career that emphasizes employee growth in a safe, environmentally conscious culture.   Embark on your Colorful Career with us!

We require post-offer, pre-employment drug screens, physicals, and background checks.

Equal Opportunity Employer: disability/veteran.