Health Unit Coordinator Family Medicine

Job Description

Job Description

The Health Unit Coordinator (HUC) is responsible for administrative/clerical support clinical staff and Providers. This position requires multitasking, great customer service, and communication skills with providers, patients, and staff both internally and externally.

ESSENTIAL FUNCTIONS

• Answer incoming telephone calls to the pod as back up to the CA pod point

• Schedule patients for all routine appointments, follow ups and ancillary appointments

• Complete forms necessary for patient appointments (including printing, assembling, and mailing patient packets)

• Maintain up to date pod paperwork (patient education, ABNs, etc.)

• Assist with manual faxing and scanning of urgent paperwork as needed

• Monitor and prioritize encounters and actions from pod admin bucket

• Monitor automated confirmations calls and update EMR (follow up with patients who have not yet confirmed their visits)

• Generate and mail patient letters (no show, unable to reach, overdue, out of work/school, lab results for patients not on the portal, etc.)

• Resource to the clinical staff and providers with administrative needs

• Cleaning of the pod

• Monitoring of administrative supplies in the pod

• Troubleshooting of telehealth visits with physicians and patients

• Obtain outside records as needed (hospital notes, labs, imaging, new patient records, etc.) and communicate directly with HIM

• Utilize EPIC read only access to complete real time

• Create and tee up TE for outpatient discharges to the direct Cas

• Initiate call to pharmacy to confirm if PAs are needed

• Reschedule patients for providers out of the office (vacation, sick days, OB, etc.)

• Check patients out as capacity allows and follow up with any patient who did not check out from their appointment if necessary (front desk will send TE)

• Print specimen labels. Print AWVs. Print visit summaries. Fax notes to outside specialists

JOB REQUIREMENTS

• High school graduate
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
• Ability to work independently and accurately

• Ability to work well in busy environment

The estimated compensation range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. Certain positions may be eligible for incentive compensation plans above and beyond base compensation.