Loans Administration Officer

Join a growing and supportive lending business within the ABN Group Build your career in mortgage administration with full exposure to the lending lifecycle Leederville location with a collaborative team culture and ongoing development opportunities Our Company Bluebay Home Loans is part of the ABN Group of Companies. We are known for our fun and professional working environment that promotes the betterment of every individual. At Bluebay Home Loans, we believe in making home ownership more accessible for Australians through flexible lending solutions and exceptional service. As a fast-growing non-bank lender, we’re committed to building lasting relationships with our broker partners. The Role We are currently seeking a Loans Administration Officer to join our Client Services team in Leederville. This is an excellent opportunity for someone looking to build a long-term career within the mortgage and finance industry. You will play a key role in supporting customers throughout their lending journey, from loan approval through to settlement and beyond. Working in a fast-paced and customer-focused environment, you will assist with loan processing, progress payments, customer enquiries and post-settlement support, ensuring a seamless experience for customers, brokers, builders and solicitors. Key responsibilities include: Process loan applications from formal approval through to settlement Manage construction progress payments and coordinate valuations Assist customers with loan and post-settlement enquiries Prepare settlement documentation and customer communications Conduct customer welcome calls following settlement Maintain accurate records and system updates Liaise with brokers, builders, solicitors and funding partners Ensure compliance with lending policies and regulatory requirements Support the team with administrative and operational tasks as required What You’ll Bring You are a highly organised and customer-focused professional who enjoys working in a fast-paced environment, takes pride in delivering exceptional service, and has a keen eye for detail. To be successful in this role, you will bring: Strong communication skills, both written and verbal Excellent attention to detail and organisational skills The ability to manage multiple priorities and meet deadlines A customer-first approach with a commitment to service excellence Strong computer literacy, including Microsoft Office applications A proactive attitude and willingness to learn Previous administration, customer service or finance experience will be highly regarded We Will Provide Here, you'll find a collaborative work environment where you can truly thrive and work alongside a high-performing team driven to be better. Team focus: Enjoy regular social activities, work with a fantastic team and be supported by approachable leaders with a clear vision Career growth: Whether you want to deepen your finance expertise or explore new areas, we’ll support your development Office perks: Enjoy a bright, modern office with plenty of spaces to collaborate (and relax when you need to) Competitive salary and benefits: We offer competitive compensation package and additional perks to make your time with us even more rewarding Wellness focus: We provide dedicated programs to nurture your wellbeing and support your goals including our Employee Assistance Program Parental leave: Additional paid parental leave for both primary and non-primary carers What's Next? Apply now if who we are resonates with you and you think you have what is required to fill this exciting role. Applications close: Sunday 14th of June 2026 #J-18808-Ljbffr Abn-Group