HUMAN RESOURCES MANAGER

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Job Description Dynamic team of call center professionals needs a Human Resources specialist to set up an HR Department, implement new motivational processes, and roll out new team software. We are seeking an organized, literate and experienced HR professional, preferably experienced with Paychex Time & Attendance and Hiring/Recruiting modules. “Changing Lives, One Conversation at a Time” is what we do at CALLS PLUS. If you are a people person, with management experience in the field of Human Resources, this is the team for you. Responsibilities Employee Relations Support initiatives and directives from management. Assist with all employee relations matters, including confidential investigations and subsequent documentation or meetings. Assist with all elements of the hiring process: job description development, job postings, screening interviews, background checks, reference checking, offer letter creation and distribution, and all aspects of the onboarding process, including independent contractors. Assist with workers' compensation claims and generate proper documentation. Process all terminations and relevant off‑boarding protocols. Support annual performance reviews, including coordinating new hire training, progress templates, and the annual review process; create and update templates as needed. Document and maintain employee compensation changes. Assist in updating and maintaining all HR policies, including the Employee Handbook. Office Coordination Support coordination of office activities. Act as the point person for employee‑related events such as birthday celebrations, holiday party coordination, and other company‑sponsored activities. Compliance Communicate and respond to state or federal wage and hour inquiries and monitor changes to employment practices. Support and oversee COVID‑19 compliance and in‑office requirements and protocols. Coordinate potential employee programs and ensure compliance with OSHA, wage and hour, employment practices and EEOC regulations. Qualifications Minimum Bachelor’s Degree. SHRM‑CP or PHR certification. Minimum of 2 years call center experience with recruiting and hiring systems. Training experience in a call center or communications company. Excellent people skills. Must be able to pass a Federal Criminal Background check. Basic Spanish language a plus. Job Type: Full‑time This position is currently accepting applications. #J-18808-Ljbffr