Administrative Assistant

Job Description

Job Description

Agape Programs, LLC d.b.a. Agape Substance Abuse Program is seeking a dependable, organized, and professional Administrative Assistant to support the daily operations of our behavioral health organization.

The Administrative Assistant serves as an important point of contact for clients, staff, referral sources, and community partners. The ideal candidate will have excellent customer service and communication skills, strong attention to detail, technological proficiency, and the ability to manage multiple responsibilities in a fast-paced and confidential environment.

Responsibilities

• Greet clients, visitors, and community partners in a professional and welcoming manner.
• Answer, screen, and route incoming telephone calls and accurately document messages.
• Schedule client appointments and maintain staff and organizational calendars.
• Coordinate meetings, appointments, and other office activities.
• Prepare and edit professional correspondence, letters, reports, memos, emails, forms, invoices, and other documents.
• Maintain accurate client rosters, attendance records, and administrative records in both electronic and physical formats.
• Create, maintain, and organize confidential electronic and physical filing systems.
• Assist with client intake and administrative admission processes as assigned.
• Conduct and process authorized drug and alcohol screenings in accordance with agency procedures and applicable training requirements.
• Assist with billing, invoicing, payment tracking, bookkeeping, and other basic financial administrative functions.
• Enter and maintain accurate information in electronic systems, databases, spreadsheets, and electronic health record systems.
• Review documents for accuracy, completeness, required signatures, and missing information.
• Assist with tracking deadlines, reports, client documentation, and other compliance-related requirements.
• Communicate professionally with clients, staff, referral sources, vendors, and community partners.
• Receive, sort, distribute, and process incoming and outgoing mail and correspondence.
• Maintain adequate office supplies and assist with general office organization.
• Protect confidential client and organizational information and follow all applicable privacy and confidentiality requirements.
• Provide administrative support to leadership and clinical staff as needed.
• Complete assigned tasks accurately and within established deadlines.
• Perform other administrative and office duties as assigned.

Required Qualifications

• High school diploma or GED required; associate degree or additional administrative training preferred.
• Minimum of one (1) year of recent administrative, clerical, medical office, behavioral health, or related office experience preferred.
• Strong computer and technological proficiency, including experience with Microsoft Office applications, email, spreadsheets, electronic records, and web-based systems.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to prioritize assignments and manage multiple responsibilities.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Dependable, punctual, professional, and able to work with limited supervision.
• Strong interpersonal and customer-service skills.
• Ability to receive feedback, follow instructions, learn new systems, and apply training effectively.
• Must be flexible and willing to assist with changing program and office needs.

Preferred Qualifications

• Bilingual in English and Spanish, with the ability to speak and write effectively in both languages.
• Previous experience in a behavioral health, substance use treatment, healthcare, social services, or similar setting.
• Experience with electronic health records, billing systems, client databases, or case-management software.
• Experience working with confidential client information and maintaining organized records.

Ideal Candidate

The ideal candidate is professional, teachable, resourceful, detail-oriented, and solution-focused. We are seeking someone who does more than complete assigned tasks—the successful candidate takes ownership of responsibilities, follows through, communicates when assistance is needed, and understands the importance of accuracy, confidentiality, timeliness, and teamwork.

At Agape Programs, LLC d.b.a. Agape Substance Abuse Program , every team member contributes to our ability to provide compassionate, professional, and high-quality services to the individuals and families we serve.

\nCompany Description

Agape Programs, LLC d.b.a. Agape Substance Abuse Program is a community-based behavioral health organization dedicated to providing compassionate, client-centered, and evidence-based substance use disorder treatment, education, and recovery support services to individuals and families.

Our mission is to empower individuals to make meaningful and lasting changes in their lives through counseling, education, accountability, and supportive services. We recognize that recovery is an individualized process, and our approach considers the behavioral, emotional, social, and environmental factors that may affect a person's ability to achieve and maintain recovery.

Who We Serve

Agape serves a diverse population of adults and families with varying treatment and support needs. Many of our clients are referred through community organizations, courts, probation and criminal justice agencies, child welfare systems, and other behavioral health and social service partners. Because of the populations we serve, employees must be prepared to work professionally and compassionately with individuals who may be experiencing significant life challenges.

Our Workplace Culture

At Agape, we believe the quality of our services begins with the quality and commitment of our team. We strive to maintain a workplace that promotes:

Integrity and Accountability — Employees are expected to follow through on responsibilities, maintain accurate and timely documentation, and uphold professional and ethical standards.
Compassion and Respect — Every client, coworker, and community partner should be treated with dignity and respect.
Professionalism — Staff are expected to maintain appropriate boundaries, confidentiality, dependable attendance, and professional communication.
Teamwork — Collaboration is essential to providing coordinated, high-quality services to our clients.
Cultural Responsiveness and Inclusion — We respect the different backgrounds, experiences, beliefs, and needs of the individuals and families we serve.
Continuous Learning — Employees are encouraged to strengthen their knowledge and skills through training, supervision, professional development, and constructive feedback.
Client-Centered Service — Decisions should reflect our commitment to client safety, dignity, personal growth, recovery, and overall well-being.
What We Expect From Our Team

Working at Agape is more than completing assigned tasks. Our employees are part of a team entrusted with serving individuals and families during important and sometimes difficult periods of their lives. Depending upon the position, staff may be responsible for counseling, facilitating groups, completing assessments, case management, maintaining clinical or administrative records, coordinating with referral sources, supporting program operations, and meeting applicable regulatory and contractual requirements.

Employees must understand that timeliness, accuracy, confidentiality, ethical conduct, and compliance are essential components of employment at Agape. Clinical and administrative documentation must be completed according to agency policies and applicable program requirements.

We value employees who are dependable, solution-focused, willing to learn, receptive to supervision, able to communicate effectively, and committed to doing their part to support the overall success of the organization.

Company Description

Agape Programs, LLC d.b.a. Agape Substance Abuse Program is a community-based behavioral health organization dedicated to providing compassionate, client-centered, and evidence-based substance use disorder treatment, education, and recovery support services to individuals and families.\n\nOur mission is to empower individuals to make meaningful and lasting changes in their lives through counseling, education, accountability, and supportive services. We recognize that recovery is an individualized process, and our approach considers the behavioral, emotional, social, and environmental factors that may affect a person's ability to achieve and maintain recovery.\n\nWho We Serve\n\nAgape serves a diverse population of adults and families with varying treatment and support needs. Many of our clients are referred through community organizations, courts, probation and criminal justice agencies, child welfare systems, and other behavioral health and social service partners. Because of the populations we serve, employees must be prepared to work professionally and compassionately with individuals who may be experiencing significant life challenges.\n\nOur Workplace Culture\n\nAt Agape, we believe the quality of our services begins with the quality and commitment of our team. We strive to maintain a workplace that promotes:\n\nIntegrity and Accountability — Employees are expected to follow through on responsibilities, maintain accurate and timely documentation, and uphold professional and ethical standards.\nCompassion and Respect — Every client, coworker, and community partner should be treated with dignity and respect.\nProfessionalism — Staff are expected to maintain appropriate boundaries, confidentiality, dependable attendance, and professional communication.\nTeamwork — Collaboration is essential to providing coordinated, high-quality services to our clients.\nCultural Responsiveness and Inclusion — We respect the different backgrounds, experiences, beliefs, and needs of the individuals and families we serve.\nContinuous Learning — Employees are encouraged to strengthen their knowledge and skills through training, supervision, professional development, and constructive feedback.\nClient-Centered Service — Decisions should reflect our commitment to client safety, dignity, personal growth, recovery, and overall well-being.\nWhat We Expect From Our Team\n\nWorking at Agape is more than completing assigned tasks. Our employees are part of a team entrusted with serving individuals and families during important and sometimes difficult periods of their lives. Depending upon the position, staff may be responsible for counseling, facilitating groups, completing assessments, case management, maintaining clinical or administrative records, coordinating with referral sources, supporting program operations, and meeting applicable regulatory and contractual requirements.\n\nEmployees must understand that timeliness, accuracy, confidentiality, ethical conduct, and compliance are essential components of employment at Agape. Clinical and administrative documentation must be completed according to agency policies and applicable program requirements.\n\nWe value employees who are dependable, solution-focused, willing to learn, receptive to supervision, able to communicate effectively, and committed to doing their part to support the overall success of the organization.