MSP Support Engineer

Job Description

MSP Tier 2 Support Engineer | Charlotte, NC | Up to $65,000 | Full-Time, On-Site | Health, Dental, Vision, 401(k) Match & PTO

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Every client runs differently. That’s the part you’ll love.

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Quo Vadis is a fresh take on managed IT services, named Charlotte’s best IT provider. We support small and midsize businesses in professional services, healthcare, automotive, and more. We’re hiring a Tier II tech to take the issues that need more than a first pass, get new clients set up right, and show up on-site as the face of Quo Vadis.

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What you’ll do

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• Onboard new clients and learn each one’s systems.
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• Set up and configure computers, networks, and related devices.
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• Resolve advanced issues remotely and on-site, including escalations from Tier I.
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• Use RMM tools and help desk support to catch problems early.
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• Keep clients and teammates in the loop and document your work clearly.
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• You will be On-call every 5 weeks from 7 am to 10 pm Sun-Sat
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What we’re looking for

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• 3+ years in IT support or systems engineering.
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• You enjoy working alongside a strong technical team, contributing ideas, sharing knowledge, and achieving goals through collaboration rather than working independently.
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• Hands-on experience with Microsoft 365, RMM tools, and help desk support.
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• You troubleshoot across many client environments, not one standard setup.
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• A clear, friendly communicator who follows through and owns the work.
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• Local to Charlotte with reliable transportation. Site visits can run 50 to 70 percent of your week in busy stretches.
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• No degree required.
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• MSP experience is a big plus, as is NinjaOne, SonicWall, UniFi, or HaloPSA. A+, Network+, Security+, or AZ-900 are valued, and we support earning them.
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Why Quo Vadis

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• Solid benefits. Health (50% of the employee premium covered), dental, vision, 401(k) with a 3.5% match, two weeks of PTO, and 13 paid holidays.
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• Money for the extras. Mileage reimbursement, plus monthly stipends for internet, mobile, and the gym.
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• Room to grow. Certification support and a team that invests in your development.
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• A team you’ll like. Close, collaborative, and candid. We hold a high bar and still have fun (with great snacks).
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If you enjoy solving different problems every day, doing quality work with a supportive team, and helping clients feel confident in their technology, we’d like to meet you.

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Quo Vadis is an equal opportunity employer.