Accounts Receivable Specialist (Hybrid)

Accounts Receivable Specialist

Work Setting: Hybrid (in-person/remote)

Location: Candidates must reside within a reasonable commuting distance of one of the following locations: New York City, NY; Nashville, TN; or Pittsburgh, PA.

Role Purpose: The Accounts Receivable Specialist supports accurate and timely billing, collections, cash application, and receivables reporting. The role monitors customer payment behavior, resolves payment issues, and helps maintain strong cash flow and reliable financial reporting.

Key Responsibilities

• Receivables Monitoring & Collections
  • Monitor open receivables and customer payment behavior.
  • Manage dunning activities, including customer reminders and collection follow-up.
  • Coordinate with external collection agencies when needed.
• Cash Application & Reconciliation
  • Apply incoming cash accurately and on a timely basis.
  • Reconcile incoming payments with customer invoices and investigate discrepancies.
• Dispute Resolution & Escalation
  • Resolve customer payment disputes in coordination with relevant internal stakeholders.
  • Escalate overdue accounts and unresolved issues appropriately.
• AR Reporting & Risk Monitoring
  • Prepare and maintain reporting on accounts receivable aging and Days Sales Outstanding (DSO).
  • Identify and report potential bad debt risks.
• Billing, Invoicing & Period-End Support
  • Handle billing and invoicing, ensuring accuracy and timeliness.
  • Support month-end closing activities.
  • Support revenue recognition activities.
• Cross-Functional Coordination
  • Coordinate within Finance and Operational Client Management on payment, billing, and receivables matters.
  • Work with external collection agencies when additional collection support is required.

Qualification & Experience

• Associate's or bachelor's degree in Accounting, Finance, Business Administration, or a related field; equivalent practical experience may be considered.
• Three to five years of relevant accounts receivable experience, including billing, collections, cash application, and account reconciliation.
• Working knowledge of ERP (preferably SAP) and accounting systems, with proficiency in Microsoft Excel and experience preparing AR aging and DSO reports.
• Strong attention to detail, communication, and problem-solving skills, with the ability to manage priorities independently and collaborate across functions.

Key Success Factors

• Build and maintain excellent working relationships with Operational Client Management, ensuring timely communication and effective coordination on billing, collection, and account-related matters.
• Engage with clients professionally, respectfully, and solution-oriented, including when managing disputes, delayed payments, or other difficult circumstances.
• Demonstrate ownership and reliability by following through on commitments, escalating risks promptly, and contributing to accurate billing, timely collections, and strong receivables performance.

Other duties

• Responsibilities may evolve based on client requirements, operational priorities, and business needs. The successful candidate must demonstrate sound judgment, ownership, discretion, and a proactive approach to maintaining a safe, reliable, and exceptional workplace.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status: This posting is for an existing vacancy.

Pay Range $67,000 $80,000 USD

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

• SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
• Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
• At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
• SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
• Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
• To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.
• SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
• To view our privacy policy, click on the link below: Data Privacy Statement
• Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.