Director of Operations

Job Description

Job Description

About Us: Acacia Network, the leading Latino integration care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, and great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing, and community-building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland, and Puerto Rico.

POSITION OVERVIEW:

Provide direct supervision to the Senior Shift Supervisor/Shift Supervisors. Assist Program Director with the oversight of the Operations Department, contracted building maintenance, and contracted security along with monitors their tasks and goals. This includes, but is not limited to, record keeping statistical, site coverage, investigations, building maintenance, and client care/crisis intervention. Provide emergency first aid/CRP assistance when needed. Related duties as assigned.

KEY ESSENTIAL FUNCTIONS:

Work Performance:

• Supervisor and coach ensure high quality service delivery, including participation in monthly departmental meetings and schedules supervision
• Ensure that supervision subscribes to the established format and reviews tasks outlined by the position.
• Meet all training standards, and schedule regular training sessions to ensure all subordinates meet training standards
• Lead subordinates in crisis presentation and intervention techniques
• Ensure 100% of clients maintain access to client services (meals, laundry, toiletries, etc.)
• Maintain knowledge of, and ensure compliance with Part 491 Regulations, the Callaghan Decree and those of all funding sources
• Maintain working knowledge of all technological systems utilized by the program and its affiliates
• Maintain working knowledge of strengths and challenges of subordinates and have a working plan as to how to address those challenges
• Maintain strong collaborative relationship with all providers affiliated with ANH

Reporting and Documentation:

• Complete, review and ensure timely submission of all internal and external reports
• Ensure work outputs are of substance
• Review and track work order submission and completion
• Review and track all incident reports
• Review and update monthly building schedules inclusive of securing appropriate certifications (operations, maintenance, security, DHSPD)
• Complete monthly building inspections
• Track visits and all services rendered by vendors/contactors
• Complete audit of Fire Safety records
• Complete monthly inventory of client supplies
• Produce meeting minutes for each departmental meeting conducted
• Conduct and document supervision of all direct reports
• Provide staff with Corrective Action Plans (CAPs) to ensure satisfactory work performance and progressive disciplinary action when required
• Review and document follow up of all operational complaints/grievances
• Conduct audit of operational tasks including: bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, dorm inspections, facility logbook, incident submission, etc.
• Ensure timely completion of all investigations pertaining to Operations
• Maintain van schedule
• Conduct vehicle inspections and ensure vehicle maintenance

Engagement:

• Ensure the best customer service is provided to every client
• Hold each client and staff’s information in the highest confidence
• Ensure compliance with behaviors outlined by ANH’s Standards of Conduct, Code of Conduct, and Workplace Civility Policy
• Model appropriate behaviors for clients and staff

Time and Attendance:

• Adhere to work schedule and ensure adherence to Operations, Security and Maintenance schedule by relevant staff
• Avoid unscheduled absences
• Review and manage hours allotted to the department and respond to time off requests
• Utilize time management skills to prioritize tasks and ensure completion of work in a reasonable timeframe