Director, Online Business Operations (remote)

We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. We really believe that when our employees succeed, our community wins. The Consumer Lending Operations Specialist is responsible for the daily servicing and production of the Consumer loan operations. A successful individual in this role will be forward-thinking, assisting with department projects as assigned by the operations manager and ensuring the Credit Union’s Consumer loan closing and servicing policies/procedures are being adhered to on each request. In addition, one must contribute to the ongoing development of processes and procedures as well as have knowledge of each functional area including validating reporting, billing, tracking of insurances/taxes, collateral management and paid-in-full loan record keeping. Perform loan account maintenance, servicing, balancing, and reporting processes including proficiency in GL reconciliation and transactions. # Complete payment processing, data entry, collateral & financial ticklers, and file maintenance. # Understand and code loans to report loans accurately in Call Report as well as other Credit Union reporting formats. # Loan Operations Specialist in monitoring, reviewing, and validating periodic loan reports and system output and resolves/escalates issues as appropriate. Assist in providing reconciliation and identification of pattern activities or anomalies in reports and notifies management. # Assist and support the Credit Union’s loan related systems to ensure they are compliant with current loan policies and guidelines. # Assist in identifying risks and opportunities for improvement with recommendations to improve processes. # Assist in perfecting Credit Union lien for all real estate and non-real estate loans. Handle issues and possess up-to-date knowledge of specific financial products and regulations. Ensure compliance with all applicable laws and regulations concerning lending by working with Legal and Compliance, attending internal and external training classes and vendor workshops. # Minimum 1 – 3 years of consumer loan operations experience in all aspects of servicing and loan documentation preparation for consumer non-real estate and real estate. # Ability to function in a business office environment and utilize standard office equipment, technology, and software including but not limited to: PC/laptop, MS Office, etc. # file boxes, computer printer). Here are a few qualities we’d LIKE for you to have to make you more suited for this position. # Experience with collateral perfection and servicing, regulations, and compliance. # Experience with virtual/online banking environments for business members services. # Technical experience with input to loan documentation and core Credit Union systems.