Account Manager, LTL Partnerships

“RLX is truly a one of a kind company that backs up intent with action. Everyday the focus is always on finding solutions instead of focusing on the problems.” RLX Built different, on purpose . Make an Impact There is a real person on the other end of every delivery, every relationship, every mile. The work you do here connects to a greater purpose - and so do you. Grow With Us We invest in the people who show up. Build new skills, take on more responsibility, and find a path that’s actually yours. Belong Here This is a team that looks out for each other. We celebrate wins, run through storms together, and make sure everyone knows they’re valued. From your first day forward, we want you to feel supported - at work and beyond it. Health Coverage Medical and dental through Cigna, effective your first full month. 401(k) with Match Auto-enrolled through Transamerica. We match 100% of your first 3%, then 50% up to 4%. Paid Time Off Three weeks annually to start, with carryover. Five weeks for Directors and above. Paid and unpaid leave for new parents, including adoption. After 7 years, eligible Extra Milers receive 4 consecutive weeks of paid sabbatical. Three paid days a year to serve in your community. Care & Faith Support Someone to talk to, pray with, or just listen - whatever you need. Love Works Financial and emotional support for Extra Milers facing hardship. Our Operations division coordinates every stage of the supply chain - from Final Mile delivery and Middle Mile transportation to freight management and dedicated solutions. The work is fast-paced, the problems are real, and the people who thrive here are the ones who show up, dig in, and keep moving forward. Corporate Service Centers Every division runs because of the people behind it. Our corporate teams span finance, communications, talent, technology, and more - building the systems, strategies, and culture that make Riverstone work. If you’re passionate about building processes, empowering people, and shaping what’s next, you belong here. Riverstone Logistics is a technology-enabled 3PL that moves big and bulky freight across a large North American network, with a Middle Mile operation that feeds our Final Mile delivery network. The Carrier Operations Manager owns and manages RLX's active Middle Mile carrier base. This role will build out and manage a portfolio of carriers providing two aspects of service in support of our strategic objectives. The first is our network of LTL carriers; the second is our contract full truckload (FTL) carriers providing multi-stop deliveries. This is an opportunity to help shape the future of our carrier network from an early point of development - an opportunity to leverage your creativity and experience being on the ground floor. The goal of this role is to make RLX the 3PL of Choice among Middle Mile carriers. You get there by managing carrier performance and relationships, negotiating and governing rates, and resolving the day-to-day operational issues, from billing to claims to service exceptions, that would otherwise cost RLX capacity and margin. What This Role Owns Own the relationships with RLX's regional and national LTL carriers, and serve as the primary point of contact for each account once active. Manage LTL carrier pricing programs, including negotiated rate agreements, tariff base rates and discounts, freight class (NMFC), fuel surcharges, and accessorial terms. Monitor LTL service performance through carrier scorecards and business reviews, tracking on-time pickup and delivery, missed pickups, billing accuracy, and claims and exceptions. Own LTL freight claims and accounts receivable disputes, driving fair and timely resolution. Manage high-volume day-to-day LTL execution, resolving service exceptions and coverage gaps quickly. Multi-Stop Full Truck Load Carrier Management Own the relationships with RLX's contract carriers who move non-traditional full truckload (FTL) freight by nature of multi-stop delivery. Negotiate and govern contracted lane rates and committed capacity across new lanes, new business, and active lanes, including RFPs, mini-bids, and routing guide placement. Manage FTL carrier performance against committed service levels, including tender acceptance, on-time performance, and equipment availability. Support dedicated and contracted freight programs, coordinating committed capacity, including drop trailer and power-only where applicable, to keep lanes covered. Resolve FTL billing questions, claims, and disputes tied to carrier moves. Daily Operations and Coordination Stay close to daily execution across both portfolios. Monitor active lanes, get ahead of coverage risk, and keep freight moving. Coordinate with the Account Manager so carrier decisions and customer commitments stay aligned. Escalate to leadership and Compliance as needed. Process and Scale Turn recurring issues into documented process, SOPs, and carrier scorecards that scale across the full network, not just one lane or region. Feed insight back to Capacity Solutions on where the network needs deeper LTL or FTL capacity. What This Role Is Not Not customer-facing or client-facing. The customer relationship is owned by the Account Manager. Not a sourcing or recruiting role. New carrier sourcing and vetting is owned by Capacity Solutions. This role takes over once a carrier is active. Qualifications Working knowledge of both LTL and FTL Middle Mile freight and how large national carrier relationships operate. Experience managing carrier relationships and carrier performance in a 3PL, brokerage, or asset-based environment. Experience with dedicated and contracted freight programs. Strong rate and contract negotiation skills, with the ability to resolve operational issues under time pressure. Familiarity with a transportation management system, and market rate tools. Strong communication, relationship management, and organizational skills across a large active carrier base. Preferred Experience: Prior experience managing national LTL carrier pricing programs. Working knowledge of LTL pricing structures (tariffs, freight class and NMFC, accessorials). Working knowledge of FTL lane and RFP pricing. Working awareness of DOT and FMCSA requirements as they affect carrier relationships. What Success Looks Like: Both our national LTL carriers and our contract (FTL) carriers perform to committed service levels and choose to keep contracting with RLX as their 3PL of Choice. Carrier performance metrics move the right way, including on-time delivery, tender acceptance, and claims resolution. LTL pricing and FTL lane rates hold margin without losing capacity. Day-to-day billing, claims, and service exceptions achieve established thresholds. #J-18808-Ljbffr Riverstone Logistics