Administrative Assistant

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

As the Administrative Assistant you will work alongside the Care Management leader to provide assistance and support related to our care management office.

Qualification:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Essential Duties and Responsibilities:

• Fully understand the day to day operations, company policies and operational workflows and other aspects of business to properly support areas of operations based on requests.
• Assist field care managers and office employees with any work related questions, troubleshooting, on-the-spot training.
• Answer phones, greet and direct the public in a polite and professional manner.
• Communicate on telephone/zoom video with clients and or families regarding any customer service or invoicing concern.
• Liaison to Corporate departments including payroll, billing, AR, IT and other departments as needed.
• Monitor client billing information and care manager payroll (including rates and hours) on a weekly basis to ensure errors are caught before invoices and payroll are processed.
• Maintain an effective process for onboarding new clients, including production of welcome letters, introductory telephone calls and confirmation of key billing information.
• Perform additional duties including leading and supporting projects and errands as assigned.

Required Skills, Education and Certifications:

• High school diploma or equivalent education required
• 3 years of administrative assistant experience
• Knowledge of appropriate software including: Microsoft Word, Excel, and Google products, Microsoft PowerPoint and Adobe Acrobat

• Excellent customer service and problem-solving skills
• Excellent verbal and writing skills
• Detail-oriented with the ability to keep up with fast paced processes

Physical Requirements:

• Ability to lift and carry up to 10-15 pounds
• Ability to sit, stand and walk for prolonged periods of time throughout the workday
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Benefits for full time employees

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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