Manager of Membership and Development Communications

The Manager of Membership and Development Communications is a full-time, exempt position reporting to Highmark Mann s Senior Vice President, Chief Advancement Officer (SVP & CAO). As a key member of the Development Team, this role partners with internal and external stakeholders to support donors, members, and prospects in alignment with Development goals and with Highmark Mann s mission. This position offers an exciting opportunity to represent Highmark Mann creatively through the development of collateral materials and the cultivation of positive donor relationships through phone, email, in-person events on campus, and remote communication.

Culture
Vision:  The Mann will be recognized as the national model and trusted curator of must-see performances and transformative experiences in Philadelphia and beyond.
Mission:  The Mann Center for the Performing Arts situated in historic Fairmount Park with breathtaking views of Philadelphia s skyline serves as one of the nation s premier non-profit and intercultural outdoor performing arts organizations by:

• Creating, presenting, promoting, convening, and collaborating on a broad spectrum of high-quality, compelling, welcoming, and inspiring entertainment experiences in its acclaimed multi-stage campus;
• Providing leadership in arts education through innovative and high-impact, collaborative educational activities for young people throughout the Philadelphia region;
• Fulfilling the expectations of 21st-century audiences by embracing multimedia platforms;
• Being a deeply valued civic asset to everyone in the Philadelphia region, an active community stakeholder in West Philadelphia and our immediate neighborhoods, and a responsible steward of our natural campus and resources; and
• Making its facilities available as a public service to other non-profit organizations.

Values:  The Mann is committed to fostering long-standing relationships with its stakeholders both internal and external based on the following core values:

• Excellence We seek to create first-class experiences that are unparalleled. We strive for exceptional quality in everything we do by always putting forth our best effort.
• Respect & Belonging We foster a community marked by openness, fairness, and equality. We value, respect, and leverage our differences while sharing a common mission.
• Integrity We consistently operate with unyielding honesty, honor, and transparency. We hold ourselves and each other to the highest ethical standards.
• Welcoming We create an inclusive and friendly community where everyone feels special. We focus attention on serving our artists, guests, donors, team members, volunteers, and students.
• Innovation We seek transformative, cutting-edge, and unique experiences on- and off-stage. We use creativity in all we do from programming to problem solving.

Responsibilities
Primary Responsibilities:
Manage the daily operations of a growing membership program of 600+ members and prospective donors, including:

• • Organizes and fulfills seasonal benefits that Highmark Mann s members and individual giving donors receive, which include membership cards, parking passes, and all other seasonal benefits.
  • Provides timely responses to donor requests for information received by mail, phone, and email.
  • Supports the development team in the cultivation of donors throughout the summer months in the Donor Terrace and fundraising events, including nights and weekends.
  • Pulls current membership lists and provides regular maintenance and updates to donor profiles through an internal database.
  • Coordinates and works in tandem with the Membership Fulfillment Coordinator to ensure members and individual giving donors receive benefits, parking passes, and all seasonal benefits.
  • Ensures that questions from donors are answered in a timely and diplomatic fashion and that membership presales are in working order as announced throughout the season.
  • Troubleshoots ticketing and ticketing platform issues and individual issues with the concierge ticketing service.

Drive the creative development of member communications and cultivation:

• Works in collaboration with the Highmark Mann Marketing team to create compelling fundraising collateral and benefits packets.

• • In collaboration with fellow team members, writes compelling narratives for year-end mailings and other communications to donors.
  • In collaboration with the campus team, creates and sends pre-show Know Before You Go: emails throughout the season to all donor/member ticket holders.
  • Maintain Development updates on Highmarkmann.org
  • Creates Customer Service issue records for all donor-related compliments, complaints, or out-of-the-ordinary situations or comments.
  • Coordinates with the Senior Vice President, CAO, on the creation of Highmark Mann s annual Development newsletter
  • The functions of the role may change in accordance with the needs of the business.

Requirements
Authorized to work in the US
Accept a background check to be performed
Equal Opportunity Employer

The Mann Center for the Performing Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requisition #cmrnw8wimszce0ilh886qywvc