Customer Success Coordinator

Customer Success Coordinator – Contract

This role is intended to begin as an independent contractor engagement with the goal of transitioning into a full-time position at GSTV. We view this as an opportunity for both the successful candidate and our team to establish a strong working partnership while building toward a long-term role within the organization.

GSTV is seeking an organized, proactive, and customer-focused Customer Success Coordinator to support our Sales organization and help deliver exceptional client experiences. Serving as a key founding team member in our Customer Success team, this role provides pre-sale, campaign execution, and post-sale support across a portfolio of accounts while ensuring seamless coordination between internal teams and clients.

The Customer Success Coordinator plays a critical role in driving operational excellence throughout the campaign lifecycle—from proposal development and campaign launch through reporting, optimization, and renewal support. Working cross-functionally with Sales, Sales Planning, Ad Operations, Analytics, Commercial Enablement, Finance, and Creative, this individual helps maximize seller productivity, deliver successful client outcomes, and create additional selling capacity across the organization.

This is an excellent opportunity for someone early in their career who thrives in a fast-paced, collaborative environment, enjoys managing multiple priorities, and is passionate about supporting revenue-generating teams.

What Success Looks Like:

• Become a trusted partner to the Sales organization by developing strong cross-functional relationships.
• Take ownership of key administrative, proposal, and campaign coordination responsibilities.
• Improve seller productivity by reducing operational workload and streamlining account support.
• Help ensure campaigns launch successfully, deliver as expected, and exceed client expectations.
• Proactively identify operational inefficiencies and opportunities to improve processes, streamline workflows, and enhance the overall seller and client experience.

Responsibilities:

Sales Support & Pre-Sale Coordination

• Coordinate RFP responses and proposal development in partnership with Sales, Sales Planning, and Commercial Enablement.
• Assist in developing client presentations and customizing approved sales materials.
• Support account planning activities through prospect research and competitive intelligence.
• Maintain Salesforce opportunities, account records, and pipeline information.
• Coordinate meetings, agendas, and other sales logistics.
• Partner with Sales Planning on inventory availability, targeting recommendations, and budget scenarios.

Client Intelligence & Strategic Account Support

• Monitor assigned clients for business updates, earnings announcements, product launches, competitive activity, and marketing initiatives.
• Prepare pre-meeting briefs that summarize relevant client news, campaign history, and strategic opportunities.
• Proactively identify risks, growth opportunities, and industry trends to support client conversations.
• Maintain a strong understanding of each client's planning cycles, business priorities, and annual marketing calendar.

Campaign Management & Client Success

• Coordinate campaign launches and ensure smooth internal handoffs across teams.
• Monitor campaign pacing and delivery while coordinating optimization requests and campaign changes.
• Coordinate reporting, measurement studies, attribution requests, and proof-of-performance deliverables.
• Ensure alignment among Sales, Ad Operations, Analytics, and other internal stakeholders throughout campaign execution.
• Support ongoing client communication and help resolve campaign-related issues.

Creative & Project Management

• Coordinate creative asset collection, trafficking, approvals, and version control.
• Manage project timelines, deliverables, and milestone tracking.
• Partner with Creative, Operations, and Commercial Enablement teams to ensure timely execution.

Post-Sale Support & Account Growth

• Prepare campaign recap presentations, wrap reports, and performance summaries.
• Track renewals and identify potential upsell and cross-sell opportunities for Sales partners.
• Coordinate billing inquiries and invoice follow-up.
• Provide ongoing administrative and operational support across assigned accounts.

Other duties as assigned.

Requirements:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ideal candidate will bring:

• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint, and AI Tools (e.g. ChatGPT)
• Ability to work independently while collaborating effectively across multiple teams.
• Strong attention to detail and commitment to delivering high-quality work.
• A proactive, commercially minded approach to supporting clients and sellers.
• Exceptional organization and attention to detail.
• Strong relationship-building and collaboration skills.
• A customer-first mindset with a passion for delivering exceptional service.
• Resourcefulness, adaptability, and the ability to thrive in a fast-paced environment.
• A sense of ownership and accountability with a willingness to take initiative.

Preferred qualifications include:

• Experience supporting advertising sales organizations or media companies.
• Exposure to Salesforce or another CRM platform.
• Familiarity with campaign delivery, media planning, or advertising operations workflows.
• Understanding of digital media, programmatic advertising, retail media, video advertising, or related industries.
• Experience working with campaign measurement, attribution, or analytics partners.

Education and/or Experience:

Education:

• BA/BS degree from a leading US or International University and/or equivalent years of experience.

Experience:

• 1–2 years of professional experience or relevant internship experience in one or more of the following:
• Media sales support
• Account Management or Customer Success
• Sales Operations
• Advertising, media, or marketing services

Note: This role may require some travel based on the needs of the business, including the geographical location of clients and/or selected candidate.

Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at GSTV's discretion, or otherwise applicable with local law.

GSTV is America's most engaging on-the-go video network, reaching millions of consumers at a powerful moment—while they're out in the world and ready to act. Across tens of thousands of fuel and convenience locations, we deliver premium content and data-driven advertising that drives real results for the world's leading brands.

At GSTV, we're building at the intersection of media, data, and retail—where attention turns into action. Our team is collaborative, fast-moving, and driven by curiosity, ownership, and a shared ambition to do meaningful work that scales. If you're energized by growth, impact, and shaping what's next in media, you'll feel right at home here.

GSTV Values:

• Growth Focused
• Social Accountability
• Tenacious Behavior
• Valued Actions

GSTV offers both hybrid and remote work situations. Candidates located within commutable distance to our New York Office will be tagged to that office and are not currently considered 100% remote.