Account Manager - Manufacturing

Account Manager - Manufacturing We are seeking an experienced Account Manager to serve as the primary liaison between our manufacturing operation and customers. This role is responsible for managing key accounts, ensuring smooth order execution, maintaining strong customer relationships, and coordinating with internal teams to deliver exceptional service and support. Key Responsibilities: Account Management & Customer Relations: Serve as the main point of contact for assigned customer accounts. Build and maintain long-term customer relationships. Understand customer needs, product requirements, and business cycles. Conduct account reviews and identify growth opportunities. Manage escalations and coordinate internal responses. Order & Project Coordination: Oversee order status updates and customer communication. Communicate lead times, pricing, and delivery schedules accurately. Coordinate with production planning, engineering, and quality teams. Track open orders, backlogs, and delivery performance. Support new product introductions and engineering changes. Commercial & Strategic Support: Prepare quotes, pricing updates, and contract renewals. Monitor account performance, sales trends, and margins. Identify upsell and cross-sell opportunities. Support forecasting and demand planning activities. Participate in customer meetings, audits, and business reviews. Quality & Issue Resolution: Communicate quality concerns and resolutions promptly. Work cross-functionally to improve customer satisfaction and prevent recurring issues. Reporting & Metrics: Maintain accurate ERP account data. Track KPIs such as on-time delivery, order accuracy, and customer satisfaction. Provide regular account updates and risk reports to leadership. Qualifications: Required: 3-5 years of account management, customer service, or sales support experience. Experience in manufacturing, industrial, or technical environments. Understanding of production workflows, lead times, and order management. Strong communication, negotiation, and relationship-building skills. ERP/MRP system experience (JobBOSS, Epicor, SAP, Oracle, etc.). Ability to manage multiple accounts in a fast-paced environment. Preferred: Experience with ISO 9001 or other QMS systems. Background in machining, fabrication, assembly, or custom manufacturing. Familiarity with EDI systems, customer portals, and technical documentation. Experience supporting engineering changes or product launches. Core Competencies: Customer Focus. Relationship Management. Commercial Awareness. Problem Solving. Cross-Functional Collaboration. Attention to Detail. Professional Communication. Working Conditions: Office-based role within a manufacturing environment. Frequent collaboration with production, engineering, quality, and logistics teams. Occasional customer visits, audits, and trade events. #J-18808-Ljbffr