Veterinary Client Service Representative

Veterinary Client Service Representative Billerica, MA Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry‑leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry‑first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well‑being of the industry and raising the national bar for veterinary excellence. At Billerica Veterinary Hospital you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. Our ideal candidate is passionate about animal care, highly motivated, and pays attention to detail. This full‑time position requires working between 30–40 hours a week. Role Responsibilities Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients. With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow. Maintain a clean, welcoming reception area. Provide excellent client service to owners. Assist in scheduling appointments and surgeries. Assist in maintaining relevant, comprehensive medical records with the support of practice systems. Obtain relevant health history and information from clients and maintain medical charts. Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments. Be willing to guide, mentor, and support fellow team members. Experience & Skill Requirements Veterinary experience strongly preferred. 1–2 years of client service representative experience. Commitment to working within a team environment. Positive, will‑do attitude. Team player with flexibility. Strong communication and relationship‑building skills. Proven ability to multi‑task in a busy work setting. Professional demeanor and outgoing personality. Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day. Compensation is negotiable based on credentials and experience, with an hourly pay rate starting at $16–$18 an hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. You’ll Grow With Us Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through: Our vast, diverse, and free library of continuing education courses – ThriveU. Live, virtual interactive workshops to develop valuable leadership skills. A program designed to teach you the fundamentals of running a pet hospital. Earn your AVMA‑CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians. Scholarship opportunities and tuition reimbursement. Benefits – Our Care In Action Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial well‑being. In addition to health and life insurance, and short‑ and long‑term disability plans, eligible team members receive: Competitive pay. 401(k) with employer match. Mental health resources, including easy access to therapy through Lyra Health. Paid parental leave. Purr‑ental leave for when you adopt a pet. Subsidized backup childcare and elder care. Expert advice, support, and network discounts for fertility and family planning. Free CE courses. Pet perks and veterinary service discounts. Student loan support tools and assistance. Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length‑of‑service requirements. Who We Are Thrive Pet Healthcare is united by our mission to create the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care. Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people‑centered culture, and forward‑thinking business solutions – all while having plenty of fun along the way. We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values. Service – delivering exceptional service. Empathy – leading with care. Accountability – achieving meaningful outcomes. Joy – being a source of light. Exploration – learning to fuel growth. Team – connecting for success. #J-18808-Ljbffr