Assistant Manager, Program Operations

Assistant Manager, Program Operations

MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Telework: This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary: The Assistant Manager, Program Operations serves as a key operational and project coordination lead reporting under the Chief of Staff/Chief Administrative Officer in the planning, coordination, and execution of agency specific events, executive-level reporting deliverables, B&T employee engagement initiatives, and committee and board publications. This position independently manages cross-functional workflows and recurring operational processes to support departmental and agency priorities, ensuring alignment, accuracy, consistency, and timely completion of deliverables.

Responsibilities:

• Project Coordination & Executive Reporting Support
• Independently managing the tracking, coordination, and status monitoring of recurring reporting deliverables and executive submissions
• Coordinating across departments to collect, validate, organize, and compile narrative and data inputs
• Reviewing materials for completeness, accuracy, formatting consistency, and adherence to established reporting standards
• Monitoring reporting timelines, identifying risks or delays, and proactively following up with stakeholders to ensure the timely completion
• Supporting continuity and organization across multiple concurrent reporting cycles and operational workstreams
• Maintaining tracking systems, schedules, and reporting logs to support workflow visibility and accountability

Event Planning, Execution & Program Support

• Preparing, editing, and coordinating presentations, informational materials, graphics, digital assets, and event support materials for agency specific initiatives and activities
• Supporting the development and distribution of internal informational materials, announcements, engagement resources, and public awareness materials
• Capturing and organizing photography and video content during agency specific events and operational activities for internal and external use
• Coordinating updates and materials across internal platforms, digital signage, engagement channels, and public-facing platforms as directed
• Collaborating with departments to gather, organize, consolidate, and format information for agency materials and initiatives
• Reviewing materials to ensure consistency, accuracy, accessibility, and alignment with agency standards and branding requirements
• Assisting with basic multimedia editing, formatting, and production support for presentations and informational materials
• Supporting B&T employee engagement and workforce awareness initiatives through coordinated materials, event support, and informational resources

Internal Engagement & Informational Materials Support

• Supporting coordination of materials related to B&T agency specific initiatives, events, and public awareness efforts
• Collaborating with departments to gather, organize, and consolidate information for distribution across appropriate channels
• Reviewing materials to ensure consistency, accuracy, and alignment with agency standards and messaging objectives
• Supporting engagement initiatives designed to enhance workforce awareness, participation, and organizational alignment

Stakeholder Coordination:

• Coordinating deliverables, timelines, and follow-up activities across internal departments and external stakeholders
• Tracking workflow progress across reporting cycles, events, operational initiatives, and content-related projects
• Monitoring outstanding action items and proactively following up to ensure timely completion of tasks and deliverables
• Supporting alignment and scheduling across operational priorities, events, reporting deadlines, and engagement activities
• Maintaining organized workflow systems, documentation, and tracking tools to support continuity, prioritization, and accountability across multiple projects and initiatives

Qualifications:

• Bachelor's Degree in Arts/Sciences (BA/BS) Bachelor's degree preferred in Public Administration, Public Policy, Communications, Business Administration, Management, Technology, Digital Media, Planning or a related field.
• Additional years of experience may be considered in lieu of education.
• Minimum 5 years of experience in program coordination, administrative operations, executive support, project management, or similar cross-functional coordination roles
• Minimum 3 years of experience in graphic design, multimedia production, or related fields, with proficiency in Adobe Creative Suite (e.g., Photoshop, InDesign, Illustrator, After Effects, Premiere Pro) or similar tools used to develop, produce, and edit visual and multimedia materials in support of organizational initiatives
• Strong organizational/coordination skills and demonstrated ability in meeting deadlines
• Ability to work independently and/or simultaneously on multiple projects
• Strong writing, editing, and content development skills
• Ability to research, interpret and clearly present finding for decision making
• Ability to communicate effectively both orally and in writing with various departments and levels of Management
• Detail-oriented, proactive, reliable, and flexible
• Technical & Creative Skills: Demonstrated proficiency with Adobe Creative Suite (e.g., Photoshop, InDesign, Illustrator, Premiere Pro): Experience with graphic design, presentation development, and video editing: Experience creating content for multiple channels (email, web, internal platforms, digital displays)
• Proficiency with Microsoft Office Suite, including Excel for tracking and reporting.
• Familiarity with content management systems (CMS) or digital publishing tools
• Creative and resourceful, with strong execution skills under multiple competing priorities

Preferred

• Familiarity with web design concepts (e.g., HTML/CSS)
• Experience with social media tools, content scheduling platforms, or additional video production tools
• Familiarity with data or reporting tools (advanced Excel, SQL a plus)
• Experience with photography and/or motion graphics/animation
• Ability to adapt quickly in dynamic operational environments
• Experience supporting large-scale events, live operations, or field-based environments
• Experience in communications, content development, or digital media, including writing, editing, or multimedia content creation

Comprehensive Benefits & Total Rewards Package: Transportation & Financial Benefits

• Commuting Made Easy Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.