Enterprise Account Manager

Enterprise Account Manager

We are seeking an experienced Enterprise Account Manager to take ownership of some of our most strategic customer relationships. This is a high-impact, revenue-facing role where you'll be the primary driver of growth across your portfolio.

Success in this role means becoming a true growth partner to your customers — trusted enough to influence decisions at every level of their organization, and effective enough to turn that trust into measurable, lasting account growth for Ivo.

What You'll Do

Own and Grow Strategic Accounts

You will own and grow a portfolio of enterprise accounts, building long-term relationships and ensuring Ivo's solutions stay aligned with customer outcomes. Acting as both a trusted advisor and a growth partner, you'll help customers realize value from our platform while securing revenue and driving expansion.

Drive Renewals and Expansion

You will manage the full renewals and expansion motion, running consultative sales cycles and uncovering new opportunities through cross-sell and upsell strategies. By combining business acumen with technical fluency, you'll demonstrate ROI at both the executive and end-user level, increasing adoption and engagement across teams.

Build and Maintain Account Plans

You will create and maintain account plans with clear next steps, tracking progress against both customer and company goals. These plans become the foundation for how you prioritize time and resources across your portfolio.

Partner Cross-Functionally

You will partner closely with CSMs, Solutions Architects, Product, Finance, Legal Engineers, and other internal teams to surface opportunities and resolve challenges before they escalate, ensuring customer feedback translates into real improvements and that risk is caught early.

Monitor Customer Health

You will monitor customer health and key metrics to proactively identify risk and mitigate churn, staying close to usage data and account signals so you can act before issues become retention problems.

Stay Ahead of Industry Trends

You will stay informed on industry trends and customer digital strategies, positioning Ivo as an indispensable partner rather than just another vendor in the stack.

What You'll Bring

• 8+ years of enterprise sales or account management experience in complex technical solutions, with a proven track record of exceeding growth goals and delivering net revenue retention.

• You're skilled at navigating complex organizations, securing executive buy-in, and building deep, lasting relationships across accounts.

• You have a strong commercial acumen and skilled at structuring enterprise contracts, multi-year commitments, and navigating enterprise procurement and legal processes

• You pair an analytical, data-driven approach with consultative selling skills, identifying opportunities and turning insights into actionable account plans that show customers clear business value.

• Ability to travel up to 50%

• You're entrepreneurial at heart — hands-on, creative, and team-oriented, motivated to define processes, build programs, and deliver excellence. A bachelor's degree or equivalent experience rounds out your profile.

Bonus Points

• Experience in legal tech, contract management, or vertical SaaS selling into enterprise legal or procurement teams.

• Experience taking a product from mid-market into enterprise at a high-growth startup.

• Familiarity with AI/ML products and the ability to translate technical capabilities into board-level business value.

• Experience with complex, multi-year enterprise deals involving legal, finance, and IT buying centers.