Administrative Assistant IV

Job Summary Our client, an energy and utilities services provider, is seeking an Administrative Assistant IV to support daily customer service and operational activities in a fast-paced service environment. This role will serve as a key point of contact for customers and internal field teams, handling scheduling, customer inquiries, administrative support, and coordination activities. The ideal candidate is highly organized, customer-focused, adaptable, and eager to learn. Contract Details Contract Duration: 12-month contract with potential extension into a second year Location: San Diego Schedule: Hybrid, after training Equipment (laptop and monitor) will be provided by the supplier One interview round with the Hiring Manager and Supervisor Core Responsibilities Serve as a primary point of contact for customer inquiries via phone and email Assist customers with questions regarding service requests and job status updates Schedule jobs and maintain field service calendars Coordinate with field crews to address scheduling and operational questions Process customer refunds and service-related requests Manage administrative tasks including document preparation, filing, data entry, and record maintenance Schedule meetings and support departmental coordination activities Maintain accurate records and ensure timely communication with customers and internal stakeholders Support special projects and additional administrative responsibilities as assigned Required Skills & Experience (Must-Haves) High school diploma or equivalent 8+ years of administrative support experience Strong customer service and interpersonal communication skills Experience handling high-volume phone and email communications Excellent organizational and time management skills Ability to multitask and prioritize effectively in a dynamic environment Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Strong attention to detail and problem-solving abilities Ability to adapt quickly to changing priorities and business needs Preferred Skills & Experience (Nice-to-Haves) Previous experience in a service coordination, customer support, or scheduling role Experience supporting field operations or service teams Familiarity with scheduling systems or work management platforms Experience processing customer refunds and resolving customer concerns Key Competencies & Behaviors Customer-first mindset Strong verbal and written communication skills Adaptability and willingness to learn Professionalism and reliability Collaborative team player Ability to work independently with minimal supervision Strong sense of accountability and ownership Work Environment Location: San Diego Schedule: Hybrid, after training Compensation & Benefits Pay Range: The approximate pay range for this position is between $23.00 and $33.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered About KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. #J-18808-Ljbffr KellyMitchell Group