Account Manager

We’re seeking a positive, personable Account Manager who can offer high-quality, dependable support to both our operations staff and sales team and help improve our efficiency. The Account Manager will need to be ready to assist in the continued growth and development of our boutique firm’s portfolio of clients. Through our ongoing growth initiatives and strategic affiliate relationships, our firm has grown consistently over the past 21+ years. Unique concepts and original approaches to problems help us to differentiate ourselves from the competition. Our operations staff and sales team need an infusion of talent to help drive our firm’s next phase of progress. We are seeking a highly motivated, self-disciplined individual with integrity to join our team. If you are a strong communicator who demonstrates professionalism and you are interested in applying your skills to facilitate Agile’s robust growth, we encourage you to apply today. Applicants must have the ability to come into our Norcross office a minimum of 5 days per week, but the hours are flexible, and we are willing to work with your schedule to develop a routine that works for you. You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started! Compensation and Benefits: Base pay of $22.50 per hour Health insurance for full-time Company 401(k) program, with employer matching for full-time Company profit-sharing program for full-time Paid vacation and holidays Responsibilities: • Create records of customer interactions and follow up to ensure all questions have been answered • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints • Ensure customer account information is up-to-date • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary Assist operations staff by contacting clients via phone and email to request and receive the required paperwork and other documentation that supports our projects Facilitate meetings, Zoom calls, and conference calls with clients and provide follow-up emails summarizing those interactions Qualifications: • Display strong communication skills, active listening skills, and personal skills • Experience working in a customer-oriented atmosphere Ability to convey professionalism via phone and email Superior organizational skills to monitor the status of several different projects Work well with others and be a team player Intermediate skills with Microsoft Office Suite (i.e., Word, PowerPoint, and Excel) Prior administrative experience in the accounting, tax, or consulting industries a plus Ability to prioritize and meet deadlines in a corporate environment BA/BS preferred Compensation: $22.50 per hour

• Assist operations staff by contacting clients via phone and email to request and receive the required paperwork and other documentation that supports our projects • Facilitate meetings, Zoom calls, and conference calls with clients and provide follow-up emails summarizing those interactions