Operations Support Specialist

Virtual Vocations Inc

Seeking a detail-oriented Operations Support Specialist for a full-time remote position, responsible for monitoring inbound donor replies, managing support ticket workflows, and ensuring appropriate content moderation to enhance donor engagement in autonomous fundraising operations. Key responsibilities Monitor and review inbound donor replies across Virtual Engagement Officer portfolios Support content moderation workflows to ensure donor conversations adhere to fundraising guidelines Review and triage support tickets related to Version2 operations, resolving routine issues or routing them appropriately Required qualifications Experience in nonprofit advancement, donor relations, customer support, or a related field Strong written communication skills with excellent attention to detail Ability to review donor-facing content with sound judgment Comfort working with technology, databases, and ticketing systems Willingness to work non-standard hours, including occasional Saturdays

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Vacancy posted 4 days ago

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