Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my State Farm agency in 2018 and currently lead a team of six. As a lifelong resident of Lake Charles and a graduate of McNeese State University, I’m passionate about serving the community I call home. Before becoming an agent, I proudly served as an infantryman in the United States Marine Corps, including two tours in Iraq. That experience helped shape the values of leadership, accountability, and service that guide our agency today.

Our team has been recognized with numerous company and industry awards, including Chairman’s Circle, Ambassador Club, Honor Club, and Top 10 New Agent recognition. While we’re proud of those accomplishments, we’re even more proud of the culture we’ve built and the impact we make for customers every day.

We offer group health insurance, licensing reimbursement, and a strong focus on work-life balance. We believe in investing in our team through personal coaching, professional development, and opportunities for long-term growth.

Our culture combines accountability, growth, and a competitive spirit while making sure we have fun along the way. We’re a goal-oriented team that supports one another, celebrates success, and continuously works to improve. I’m looking for someone who is self-driven, coachable, and competitive, with a desire to grow both personally and professionally. If you’re looking for an opportunity to be part of a high-performing team that values hard work, development, and serving others, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Nicholas Reina - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.