Office Manager

Northeast Appliance Repair LLC – West Monroe, LA 901 Cypress Street, West Monroe, LA 71291 Northeast Appliance Repair has proudly served North Louisiana for over 10 years and is continuing to grow. We are looking for an experienced Office Manager to oversee the daily operations of our service office. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and can keep technicians, customers, billing, and scheduling organized throughout the day. Benefits: 401(k) Competitive salary Dental insurance Health insurance Training & development Vision insurance Responsibilities Manage daily technician scheduling and dispatch Answer incoming customer calls with professionalism Handle customer concerns and resolve issues efficiently Keep technician schedules full and on track Create invoices and submit warranty claims Process customer payments and assist with collections Maintain accurate billing and customer records Coordinate with technicians, customers, and warranty companies Keep multiple priorities moving while maintaining excellent customer service Help ensure the daily operation of the service department runs smoothly Qualifications Minimum 3 years of experience in an office management, dispatch, service coordinator, or customer service leadership role Proven ability to handle difficult customer situations professionally Strong multitasking and organizational skills Excellent phone etiquette and communication skills Experience with billing and invoicing Detail-oriented with strong computer skills Ability to prioritize work in a busy office Dependable, self-motivated, and a team player Preferred Experience Experience in one or more of the following industries is strongly preferred: Appliance Repair HVAC Plumbing Electrical Automotive Service Construction Property Management Medical Scheduling Other service-based businesses Applicants whose experience is primarily retail sales or cashier positions are unlikely to be a good fit for this role. What We Offer Monday–Friday, 8:00 AM – 5:00 PM Competitive Pay Health Insurance 401(k) Paid Holidays Paid Time Off Opportunity to grow with an expanding company This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association. #J-18808-Ljbffr