Account Director

Account Director – Account Management and Revenue Growth We’re seeking a highly motivated and client-focused Account Director to manage strategic relationships with key customers across multiple verticals. This individual will serve as the primary point of contact for assigned accounts. Responsibilities Ensure exceptional client satisfaction Drive commercial performance Align Fetcherr’s product suite with each client’s business objectives Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr’s capabilities Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross‑sell initiatives Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes Coordinate with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement Represent the client’s voice internally to influence product development and service enhancements Willingness to travel for client meetings, QBRs, or industry events Qualifications Analytical thinker with the ability to derive insights from data and drive strategic conversations Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders Self‑starter with the ability to manage multiple priorities in a fast‑paced, dynamic environment Experience working with enterprise clients – advantage Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels Experience in travel, mobility, logistics, marketplaces, or other demand‑driven industries – advantage Bachelor’s degree in Business, Economics, Aviation Management, or a related field. A Master’s degree is a plus 10–12 years of experience in a client‑facing commercial role ideally involving customer success, account management, or strategic partnerships #J-18808-Ljbffr Fetcherr