Technical Business Analyst
GCS
Job Description
Hiring: Senior Technical Business Analyst – Software Modernization & AI
\n \nReady to play a key role in modernizing mission-critical public safety software?
\nWe're looking for a Senior Technical Business Analyst to join a long-established public safety software company supporting 911 dispatch, law enforcement, fire services and first responders.
\nFollowing a recent acquisition, the business is embarking on a major software modernization programme. This is a unique opportunity to uncover decades of institutional knowledge, investigate complex legacy systems and help shape the future of critical software used by emergency services.
\n \nLocation: West Palm Beach, FL
\n \nIn this role, you'll be much more than a traditional Business Analyst. You'll act as the bridge between business stakeholders, legacy systems and an offshore engineering team. Working closely with the founder and subject matter experts, you'll turn undocumented knowledge and complex workflows into clear, actionable requirements that developers can use to modernise the software.
\nYou'll also have the opportunity to leverage AI tools such as Claude and Claude Code to accelerate system analysis, documentation, requirements discovery and product delivery.
\n \n~ Key Responsibilities ~
\n• Analyse legacy applications, documentation and existing workflows to uncover undocumented business rules and functionality
\n• Work directly with the founder and subject matter experts to capture institutional knowledge and understand complex business processes
\n• Translate findings into clear requirements, user stories, specifications, work packages and acceptance criteria
\n• Act as the key liaison between business stakeholders and offshore developers, ensuring requirements are clearly understood
\n• Use AI tools such as Claude to analyse documentation, understand legacy code and accelerate requirements discovery
\n• Identify gaps, ambiguities and edge cases within existing systems and workflows
\n• Perform functional validation and high-level QA to ensure modernised solutions preserve critical business functionality
\n• Support the discovery and documentation of legacy products, applications and operational processes
\n \n~ What We're Looking For ~
\n✅ Experience as a Senior Technical Business Analyst, Business Systems Analyst, Product Analyst, Systems Analyst or similar
\n✅ Strong requirements gathering, analysis and documentation experience
\n✅ Experience working closely with software engineering and development teams
\n✅ Ability to investigate complex or poorly documented legacy applications
\n✅ Hands-on experience using AI tools such as Claude, Claude Code or ChatGPT to improve analysis and software delivery
\n✅ Excellent communication skills and the ability to translate business needs into technical requirements
\n✅ Comfortable working independently and navigating ambiguity
\n \nNice to Have:
\n• Experience with legacy software modernisation or transformation projects
\n• Familiarity with VB6, VB.NET, C#, .NET, WPF or similar technologies
\n• Experience working with offshore development teams
\n• Background in public safety, 911, emergency services, government, healthcare or other mission-critical environments
\n \nIf you're an experienced Technical Business Analyst who enjoys solving complex problems, investigating legacy systems and leveraging AI to work smarter, I'd love to connect.
\nFeel free to reach out directly or send me a message to find out more.
\n#Hiring #BusinessAnalyst #TechnicalBusinessAnalyst #SystemsAnalyst #SoftwareModernisation #LegacySystems #ClaudeAI #ArtificialIntelligence #PublicSafety #ContractJobs
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