Pre-Litigation Paralegal

Pre-Litigation Paralegal At the Lovely Law Firm, the Paralegal works on a dynamic caseload of pre-litigation personal injury cases, investigates facts, and prepares documents to assist the attorneys by performing a variety of support and administrative duties. The focus for the Paralegal must be on client service, communication, and medical management. Direct Supervisor: Operations Team Job Duties: Client Service & Communication Conducts client interviews and insurance inquiries to assess case viability under attorney supervision. Regularly updates clients on the progress of their cases, ensuring they fully understand and approve of all actions taken on their behalf. Maintains consistent communication with clients, reaching out at least every 30 days to provide updates, monitor medical treatment, and address property damage, meeting a 90% client contact KPI. Initiates an introductory phone call within 24 hours of case assignment to establish timely communication. Coordinates and schedules attorney phone calls with relevant case parties to ensure smooth case management. File Management/Demands/Settlements Promptly request and track all necessary medical records and bills to ensure timely case progression. Maintain and organize case documents in a well-structured filing system. Accurately document all case activity in a software-based case management system for easy reference and updates. Perform a range of administrative and support tasks to assist in the smooth operation of the case. Prepare case files for the demand department, consistently meeting monthly demand targets. Assist in seeking liens and negotiating lien reductions under attorney guidance. Draft Disbursement Statements as directed by the attorney, ensuring accuracy in final settlements. Medical Management Collaborates with the Marketing department, providing client feedback related to marketing efforts, including TV, social media, and other campaigns. Reviews all medical bills and records to ensure completeness and accuracy. During the 30-day client contact, gathers key information, including: Treatment status Property damage status Lost wage status Injury photos Identifies appropriate healthcare providers and schedules timely medical appointments for injury treatment. Reviews, analyzes, and interprets medical records and billing to ensure accuracy and relevance to the case. Litigation Drafts petitions and prepares initial discovery documents for attorney review and subsequent filing. Generates pleadings at the attorney's request to advance the case towards trial. Assists in drafting discovery responses with input from clients to ensure thoroughness and accuracy. Coordinates and schedules doctor conferences, depositions, mediations, and other key legal events as needed. Requirements We are seeking a candidate with litigation experience who will work primarily litigation files. Education: High School Graduate Experience: Prefer 1-2 years of prior legal experience Good communication and organization skills Prefer someone with personal injury experience.