Administrative Assistant- Home Caller

Job Type Seasonal / Temporary Compensation $13/hour (overtime opportunities available) Schedule Varying schedule, including on-call availability Monday–Sunday between 7:00 AM – 7:00 PM (including occasional holidays) Location Remote (optional workspace available onsite if needed) Position Overview We are seeking empathetic and customer-focused individuals for a seasonal opportunity supporting a high-volume claims environment driven by weather‑related events. This entry‑level role serves as the first point of contact for insured customers, ensuring timely outreach and a positive customer experience during potentially stressful situations. Key Responsibilities Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier Provide adjuster contact information and clearly explain next steps in the claims process Accurately document call attempts and customer interactions using provided templates and systems Handle a high volume of calls while maintaining professionalism and attention to detail Demonstrate empathy, patience, and strong communication skills when assisting customers Adhere to assigned on‑call schedules, including evenings, weekends, and occasional holidays Qualifications Strong customer service and communication skills Ability to demonstrate empathy, compassion, and professionalism in all interactions Comfortable working in a fast‑paced, high‑volume environment Basic computer proficiency and ability to follow documented processes Reliable internet connection and personal equipment (laptop and phone required) Ability to work a flexible, on‑call schedule Training Half‑day virtual training provided One day of onsite training to ensure readiness and understanding of processes Additional Information This is a seasonal position based on business needs and weather‑related claim volume #J-18808-Ljbffr Claim Assist Solutions