Customer Support Technician

IT Enterprise SpecialistPay Range: $31.00hr - $36.00hrRequirement/Must Have:IT Enterprise experience is preferred.High school diploma or equivalent; additional certifications or relevant education is a plus.Ability to learn new systems and software in a fast-paced environment.Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.Ability to manage multiple priorities and work independently or as part of a team.Capacity to perform in high-pressure situations, with strong organizational and time-management skills.Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.).Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment).Responsibilities:Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners.Assists in coordinating audiovisual setups and video conferencing support.Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.Collaborate and assist with other areas of the IT department on projects and initiatives.Participate in after-hours (evening & weekend) on-call rotation.Travel to remote locations to provide support, as needed.Perform other duties as assigned.Skills:Active Directory.Microsoft Endpoint Configuration Manager (MECM).Office 365.MS Outlook.MS Excel.MS Word.MS Teams.Windows 10.Windows 11.Zoom.GoTo.Audiovisual Equipment.Due to nature of job The candidate must have Ability to lift 50 lbs.