IT Product Manager - ERP & WFM - Business Applications

Role Description

Cooper IT is excited to offer an IT Product Manager position on our ERP-WFM and Business Applications Team. The IT Product Manager for ERP, Workforce Management, and Business Applications provides strategic and operational leadership for an assigned portfolio of enterprise applications. This portfolio may include:

• Enterprise resource planning
• Finance
• Supply chain
• Human resources
• Payroll
• Workforce management
• Scheduling
• Time and attendance
• Other supporting business systems

The Product Manager develops and executes the product vision and roadmap in partnership with business Product Owners, operational leaders, IT teams, and external vendors. This individual is responsible for:

• Developing, maintaining, and communicating strategic product roadmaps for ERP, workforce management, and assigned business applications.
• Partnering with business Product Owners and operational leaders to identify priorities, define desired outcomes, and align technology initiatives with organizational goals.
• Owning and continually refining the product backlog, including features, enhancements, technical improvements, regulatory requirements, upgrades, and defect resolution.
• Establishing work priorities for product teams based on business value, operational risk, regulatory requirements, dependencies, resource capacity, and strategic alignment.
• Leading the implementation, optimization, integration, upgrade, and lifecycle management of enterprise business applications.
• Translating business needs into clear functional requirements, user stories, acceptance criteria, workflows, and implementation plans.
• Facilitating decision-making among executive leaders, business stakeholders, technical teams, vendors, and implementation partners.
• Leading cross-functional teams through system selection, design, testing, deployment, stabilization, adoption, and ongoing optimization.
• Coordinating application releases and ensuring appropriate testing, change management, communication, training, operational readiness, and post-implementation support.
• Monitoring product performance, adoption, service levels, customer satisfaction, system reliability, and delivery of expected business benefits.
• Identifying and managing product risks, dependencies, technical debt, integration concerns, and competing priorities.
• Managing vendor relationships, including performance, service levels, issue escalation, product direction, and coordination with implementation partners.
• Supporting budget planning, resource forecasting, contract evaluation, and technology investment recommendations.
• Promoting continuous improvement, standardization, automation, and effective use of enterprise application capabilities.
• Providing clear and timely updates to executives, governance committees, business leaders, and other stakeholders.
• Supporting major implementations, upgrades, go-lives, and critical production issues when necessary.

Qualifications

• 3-5 years of relevant experience in IT and business/industry or government preferred.
• Five to seven years (or more) of relevant experience is desirable.

Requirements

• Bachelor's degree preferred in Health Information Technology, Health Information Management, Computer Science, or other related field of study.
• Professional Licensure (such as R.N.) and Industry Certifications in lieu of Bachelor’s degree; equivalent work experience considered in lieu of Bachelor’s degree.
• Ability to communicate with patients, visitors, and coworkers.
• Experience with engaging executives and other stakeholders to support important business decisions.
• 3+ years in diverse roles and increasing responsibilities across business and IT.
• Knowledge of product management disciplines and software development life cycle.
• Effective in translating technical language into business language as needed to bridge the gap between business and technical professionals.
• Ability to problem solve business and stakeholder customer processes and problems, and is effective at solving these problems.
• This position may be performed remotely. Preference would be to have a candidate located in the New Jersey, Pennsylvania, or Delaware tri-state area who can attend onsite meetings and support major project milestones when needed. Remote candidates outside the tri-state area will also be considered.
• Occasional travel to Cooper University Health Care locations in Southern New Jersey may be required.

Benefits

• Competitive rates and compensation programs.
• Comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
• Attractive working conditions.
• Opportunities for career growth through professional development.