Mobile Health Services Assistant - Spanish Speaking Preferred (Open & Promotional)

Mobile Health Services Assistant - Spanish Speaking Preferred (Open & Promotional)

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Mobile Health Services Assistant - Spanish Speaking Preferred (Open & Promotional)

Salary

$5,855.20 - $7,316.40 Monthly

Location

San Mateo, CA

Job Type

Full-Time

Job Number

E422M

Department

Public Health Policy and Planning

Division

Health Policy and Planning

Opening Date

08/11/2025

Bargaining Unit

37

• Description

• Benefits

• Questions

Description

Note: This recruitment schedule was amended on August 25, 2025 to extend the Final Filing Date. This recruitment has been changed to "Continuous."

San Mateo County Health is seeking a well-qualified individual for the position of Mobile Health Services Assistant - Spanish Speaking Preferred. As a Mobile Health Services Assistant, you will drive and maintain mobile health vehicles, conduct initial intake/assessments at the scheduled stops, interview patients to obtain necessary information for registration and perform other duties related to patient assistance and supportive services. You will be joining a team of dedicated healthcare professionals, including physicians, nurses and medical assistants. You will have an opportunity to work closely with the community and provide valuable services to our patients.

There is currently one regular, full-time vacancy in the Public Health, Policy and Planning Division, serving both Mobile Clinics and Edison Clinic. This position is stationed in San Mateo, CA, but will regularly drive mobile health vehicles throughout the County. Clinics are run out of either the Edison stationary clinic, a mobile coach or sprinter van, complete with medical formularies. The 42-foot mobile health coach requires a Class B license to operate. This is a full-time, 40-hour-per-week position. Work hours can be range from 8am to 8pm, with flexibility for alternative schedule on a consistent basis.

Responsibilities include, but are not limited to, the following:

• Drive a mobile health van to locations according to established schedule.

• Conduct initial intake/assessment, including at scheduled location stops.

• Interview patients to obtain necessary information for registration and billing as required; review personal, financial and insurance details with patients; explain available coverage plans and calculate treatment costs under selected plan.

• Register patients for appropriate health services.

• Provide assistance and supporting services to patients and clients.

• Maintain records of all services provided on the mobile health van.

• Input patient admitting, registration and/or billing information into system following specific guidelines and instructions; retrieve data and prepare a variety of reports related to patient census and/or patient insurance and financial status.

• Verify insurance program eligibility for emergency and hospital admissions.

• Classify data on hospital and clinic documents and assign appropriate codes.

• Respond to patient inquiries regarding County health care services, clinic policies and procedures; advise patients of services available, billing procedures, regulations and other related information.

• Operate standard office equipment, including a personal or on-line computer.

• Perform routine safety checks; identify needed vehicle maintenance and arrange for its completion.

• Secure mobile van in established parking area at the end of the day.

• Perform related duties as assigned.

Ideal candidate will possess:

• A valid class "B" California driver's license and prior experience operating and maintaining a large vehicle preferred.

• Ability to operate a 42-foot vehicle.

• Good driving record, free of moving violations.

• Possession of current CPR (Basic Life Support).

• A minimum of one year of office support experience, which involved direct patient contact in a community outreach or clinical setting.

• Knowledge of vehicle maintenance both routine and preventative.

• Good communication skills, including exceptional customer service skills and the ability to work effectively in a close-contact, team environment.

• A positive, "can do" attitude.

• Exceptional organizational skills.

• Experience working in a team environment.

• Ability to speak, read and write fluently in Spanish is preferred.

Qualifications

Knowledge of:

• Traffic laws, ordinances and regulations governing safe operation of County-owned motor vehicles.

• Policies and procedures related to medical patient services, insurance and billing area to which assigned.

• Medical terminology as related to office support work.

• Office practices and procedures, including filing, reception and the operation of standard office equipment.

• Basic business data processing principles and the use of word processing or computing equipment.

• Business arithmetic.

• Basic record-keeping principles and practices.

  Skill/Ability to:

• Operate the mobile clinic vehicle in a safe, professional and courteous manner.

• Perform accurate and detailed patient services clerical work.

• Prioritize work and coordinate several activities.

• Operate standard office equipment, including a word processor and computer terminal.

• Use initiative and sound independent judgment within established guidelines.

• Work effectively with difficult people, including very sick or uncooperative patients.

• Organize and maintain accurate files and records.

• Make accurate arithmetic calculations.

• Establish and maintain effective working relationships with those contacted in the course of the

• Understand and carry out oral and written instructions.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• One year of office support experience, which involved direct patient contact in a community outreach or clinical setting.

Licensure/Certification:

• Position requires possession of a class C California driver license or equivalent. Position designated to operate mobile van clinics or community outreach vehicles requires possession of a class B California driver license or equivalent.

Application/Examination

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination.

The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions (weight: pass/fail). Candidates who pass the application screening may be invited to a panel interview (weight:100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to to apply . Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Monday, August 25, 2025, by 11:59 P.M. PST

Application Screening: Tuesday, August 26, 2025

Civil Service Panel/Departmental Interview: Thursday, September 4, 2025

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

San Mateo County is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

Analyst: Debbie Kong (Mobile Health Services Assistant- E422)

We invite you to explore our Benefits-at-a-Glance ( page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)

In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.

As a County employee, you’ll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.

01

IMPORTANT: Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process. Be concise and specific. Neatness, clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses to these questions.

• I have read and understand these instructions.

02

Fluency (speak, read, write) in Spanish is preferred but NOT required for this position. Are you fluent in Spanish? (A "No" answer to this question will NOT disqualify you from this recruitment.)

• Yes

• No

03

This position requires a valid California Class "B" (Commercial) driver license. Provide your license number, type and expiration date.

04

This position requires the ability to operate and maintain a 42-foot mobile clinic. Describe your experience driving/operating and maintaining large vehicles. Be sure to include the size of the vehicle(s). Be specific.

05

Describe your healthcare administrative support experience involving direct patient contact in a community outreach or clinical setting. Include the duties you performed and the types of clients/patients you served. Be specific.

06

Provide one specific work-related example that best demonstrates your ability to work successfully in a team-oriented environment. Be specific.

07

How did you learn about this position?

• County of San Mateo Website

• County of San Mateo Job Interest Card Notification

• County Hosted Virtual Event

• County Hosted Job Fair

• CalOpps.org

• College/University Career Center

• Community-based Organization Posting

• Facebook/Instagram

• Friend or Relative

• GovernmentJobs.com

• Indeed

• Job Fair

• LinkedIn

• Professional Publication/Website (Please specify in next question)

• X (formerly called Twitter)

• Zip Recruiter

• Other (Please specify in next question)

08

If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable.

Required Question

Employer

County of San Mateo

Address

County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663

Phone

View phone number on click.appcast.io

Website

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