Commercial Lines Account Manager

Commercial Insurance Account Manager

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

We are seeking an experienced Commercial Insurance Account Manager to support and manage a portfolio of commercial clients through proactive service, policy management, and strategic account support. This role partners closely with clients, carrier representatives, and internal teams to deliver responsive service, maintain strong relationships, and ensure accounts are managed accurately and efficiently. The ideal candidate is detail-oriented, client-focused, and comfortable navigating a fast-paced insurance environment with multiple priorities and deadlines.

This is a full-time position working in our office located in Media, PA.

Professional Responsibilities

• Serve as a primary point of contact for assigned commercial accounts, ensuring responsive and professional client service.
• Manage the full policy lifecycle, including renewals, endorsements, audits, billing support, and policy change processing.
• Review new business and renewal policies for accuracy, coverage alignment, and compliance with client expectations.
• Market new and renewal business as needed, including carrier submissions, coverage analysis, and market coordination.
• Build and maintain strong working relationships with clients, carrier partners, and internal teams through clear and professional communication.
• Maintain accurate account documentation and utilize agency management systems and carrier platforms to support operational efficiency.
• Support client meetings, presentations, claims coordination, and ongoing service initiatives as needed.
• Assist in mentoring and supporting junior team members while contributing to overall team development and collaboration.

Qualifications and Requirements

• 5+ years of commercial insurance account management or related agency experience.
• Active Property & Casualty insurance license.
• Strong understanding of commercial insurance coverages, policy structures, renewals, and carrier processes.
• Experience working with agency management systems; Applied EPIC experience preferred.
• Proficiency with Microsoft Office Suite and other insurance-related technology platforms.
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills with a client-focused and collaborative approach.
• Bachelor's degree in business or a related field preferred, or equivalent professional experience.

We offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Patriot Growth Insurance Services